Senior Program Manager, Payments, APAC Payment Business Operations
1 month ago
Senior Program Manager – APAC Payments
Are you interested in being part of a fast-paced technology company offering the next generation of online payment systems and services? Amazon.com, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce and the Payment Services Division is looking for a motivated program manager to join APAC Payment Business Operations team in Chennai, India. This role is responsible for managing Payments and Gift Cards related business health and resolve operational issues impacting customer experience and payment performance for Amazon APAC.
Amazon Payments owns and maintains the software platform which processes 20+ payment methods/products in APAC. The APAC Payment Business Operations Team supports the larger Payments Division which includes software development, product management and technical operations. The Business Operations team is the first contact for payment customer experience and payment performance issues, receiving escalations from internal stakeholders such as Customer Service, Retail Operations, Finance, Accounting, Legal, Tax, Risk, Security, and Compliance, as well as third party partners and banks relied upon to process payments. Additionally, this team is responsible for driving operational efficiencies and escalation reduction opportunities. This team also assess third party payment partners and manages the operational relationship with third party payment partners, advocating for customer experience and driving operational improvements.
In addition to managing the programs to support product/project launch, driving and ensuring success of the objectives to improve customer experience, payment processing performance, and operational excellence, this role is required to serve as a hands-on analyst, resolving escalations and managing Payments' partners and internal clients. It is critical that the successful candidate is able to successfully communicate with our global teams in both written and verbal.
The ideal candidate is a motivated self-starter that can work independently in a fast paced, ambiguous environment with limited supervision. He or she must be a fast learner, who can quickly absorb the nuances of Amazon's varied payment offerings as well as the behavior of Amazon's internal systems. He or she will be analytical in their decision making, with a demonstrated ability to drive issues to completion. Experience in the payments industry or prepaid card industry is preferred.
Key job responsibilities
· Recommending and driving projects to improve customer pain points within larger Payments organization and services across Amazon
· Managing operational relationships with third party partners and internal customers
· Identifying operational gaps in new offerings and setting operational requirements for new projects
· Managing medium to large sized business operations projects
· Training analysts tasked with responding to internal escalations within a set service level goal and training CS for resolving customer contacts related to payment issues
· Interfacing with business and technical stakeholders, gathering requirements and producing data-driven analysis; partnering with internal teams to support new payment products or functionality post launch
· Working with technology teams to drive payment processing performance improvement
· Defining metrics for assessing performance and trends
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND
BASIC QUALIFICATIONS
- 7+ years of working cross functionally with tech and non-tech teams experience
- 7+ years of program or project management experience
- 7+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- Proven relevant work experience of 7+ years in payments or program management
- Experience driving medium to large sized projects
- Experience managing external relationships
- Strong business and data analytical skills with excellent problem-solving abilities
- Aware of the importance of payment information security
- Be team-conscious, responsible, earnest and cautious
- Basic data analysis skills
- Have the ability of communication, coordination, hardworking with carefulness, initiatives, meticulous and patience, and undertaking the pressure
- Be able to think creatively
- Good written and verbal communication skills
- Education Bachelor’s Degree or Equivalent
PREFERRED QUALIFICATIONS
- Master Degree
- Payments industry knowledge
- Experience in financial services, eCommerce, technology, and/or customer service operations
- Metrics development skills-SQL
-
Payments Partnerships Manager
3 weeks ago
bangalore, India Skydo Full timeJob Description: Payments Partnerships Manager Skydo is looking for a Payments Partnerships Manager to join our Partnerships team. This role will report to the head of Partnerships and will be responsible to identify and work with bank/payment service providers to build payment rails. About The Role: As Skydo continues to expand in India and globally, we...
-
Product Manager 2
3 weeks ago
bangalore, India Cashfree Payments Full timeCashfree is a leading payments and API banking solutions company. We provide full-stack payments solutions enabling businesses in India to collect payments and make payouts via all available methods with a simple integration. Cashfree’s offerings include an advanced and easy way to integrate payment gateway, a split payment solution for marketplaces, bank...
-
Product Manager 2
2 weeks ago
bangalore, India Cashfree Payments Full timeCashfree is a leading payments and API banking solutions company. We provide full-stack payments solutions enabling businesses in India to collect payments and make payouts via all available methods with a simple integration. Cashfree’s offerings include an advanced and easy way to integrate payment gateway, a split payment solution for marketplaces, bank...
-
Product Manager 2
3 weeks ago
bangalore, India Cashfree Payments Full timeCashfree is a leading payments and API banking solutions company. We provide full-stack payments solutions enabling businesses in India to collect payments and make payouts via all available methods with a simple integration. Cashfree’s offerings include an advanced and easy way to integrate payment gateway, a split payment solution for marketplaces, bank...
-
Payments Program Analyst
1 week ago
bangalore, India ATSPL - Karnataka Full timeJob descriptionAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Program Analyst for its DSP Program team. The person will be responsible for managing different charters in the DSP program such as payments program, reporting mechanisms,...
-
Payment Specialist
1 month ago
bangalore, India NAZZTEC Full timeJob Description: Senior Payment ArchitectPosition Overview: We are seeking a seasoned and highly accomplished Senior Payment Architect with over 15 years of extensive experience in the banking and financial services industry. The successful candidate will lead the strategic design and implementation of cutting-edge payment solutions, leveraging their deep...
-
Operations Analyst
17 hours ago
bangalore, India PhonePe Full timeAbout PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...
-
Payment Specialist
1 month ago
bangalore, India NAZZTEC Full timeJob Description: Senior Payment Architect Position Overview: We are seeking a seasoned and highly accomplished Senior Payment Architect with over 15 years of extensive experience in the banking and financial services industry. The successful candidate will lead the strategic design and implementation of cutting-edge payment solutions, leveraging their...
-
Senior Consultant
1 month ago
bangalore, India Infosys Consulting Full timeInfosys Consulting is hiring for Senior Consultant / Principal - Business Consulting- Financial Services- Cards and PaymentsPrimary locations: Bangalore, Chennai, Gurgaon, Hyderabad, Mumbai, Noida, PuneOther locations: Bhubaneshwar, Chandigarh, Jaipur, Kolkata, Mysore, MangaloreWho are we?Infosys (NYSE: INFY) is a global leader in consulting, technology...
-
Senior Consultant
2 weeks ago
bangalore, India Infosys Consulting Full timeInfosys Consulting is hiring for Senior Consultant / Principal - Business Consulting- Financial Services- Cards and PaymentsPrimary locations: Bangalore, Chennai, Gurgaon, Hyderabad, Mumbai, Noida, PuneOther locations: Bhubaneshwar, Chandigarh, Jaipur, Kolkata, Mysore, MangaloreWho are we?Infosys (NYSE: INFY) is a global leader in consulting, technology...
-
bangalore, India ADCI - Karnataka Full timeWant to participate in building the next generation of online payment system that supports numerous countries and payment methods? We are seeking talented Technical Program Managers to join one of the fastest growing areas in Amazon’s e-commerce services platform. We offer competitive salary and benefits, outstanding career and growth opportunities and an...
-
bangalore, India ADCI - Karnataka Full timeWant to participate in building the next generation of online payment system that supports numerous countries and payment methods? We are seeking talented Technical Program Managers to join one of the fastest growing areas in Amazon’s e-commerce services platform. We offer competitive salary and benefits, outstanding career and growth opportunities and an...
-
Product Manager, Payments
1 month ago
bangalore, India Chargebee Full timeChargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses. Thousands of companies at every stage of development — from startups to enterprises — use Chargebee to unlock revenue growth, experiment with new offerings and monetization models, and maintain global compliance as they scale.Chargebee counts businesses like...
-
Product Manager, Payments
1 month ago
bangalore, India Chargebee Full timeChargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses. Thousands of companies at every stage of development — from startups to enterprises — use Chargebee to unlock revenue growth, experiment with new offerings and monetization models, and maintain global compliance as they scale. Chargebee counts businesses like...
-
Project Manager
2 months ago
bangalore, India RiskInsight Consulting Pvt Ltd Full timeWe are seeking an experienced Project Manager with expertise in the Payment Domain to join our team. The ideal candidate will have a strong background in managing projects related to cash management, payments systems, and regulatory compliance within the banking industry. With a focus on delivering successful outcomes within stipulated timelines and budgets,...
-
Payments Analyst
2 months ago
bangalore, India Stripe Full timeAbout Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work...
-
Delivery Manager
2 months ago
Chennai/Bangalore/Pune, India Growel Softech Pvt. Ltd. Full timeJob Description :Location : Chennai / Bangalore/ PuneExperience : 8 - 15 Years- Level Manager or Above depending on experience level- Prior Background Minimum 8+ years of experience working as part of Payments- Technology solution at an IT company, in the role of Project Manager / Delivery Manager. - Must have played a technical lead role for at least 2...
-
Delivery Manager
2 weeks ago
Chennai/Bangalore/Pune, IN Growel Softech Pvt. Ltd. Full timeJob Description :Location : Chennai / Bangalore/ PuneExperience : 8 - 15 Years- Level Manager or Above depending on experience level- Prior Background Minimum 8+ years of experience working as part of Payments- Technology solution at an IT company, in the role of Project Manager / Delivery Manager. - Must have played a technical lead role for at least 2 year...
-
Delivery Manager
2 months ago
Chennai/Bangalore/Pune, IN Growel Softech Pvt. Ltd. Full timeJob Description :Location : Chennai / Bangalore/ PuneExperience : 8 - 15 Years- Level Manager or Above depending on experience level- Prior Background Minimum 8+ years of experience working as part of Payments- Technology solution at an IT company, in the role of Project Manager / Delivery Manager. - Must have played a technical lead role for at least 2 year...
-
Delivery Manager
2 weeks ago
Chennai/Bangalore/Pune, India Growel Softech Pvt. Ltd. Full timeJob Description :Location : Chennai / Bangalore/ PuneExperience : 8 - 15 Years- Level Manager or Above depending on experience level- Prior Background Minimum 8+ years of experience working as part of Payments- Technology solution at an IT company, in the role of Project Manager / Delivery Manager. - Must have played a technical lead role for at least 2...
