
Customer Support Executive
3 weeks ago
We are seeking a dedicated and enthusiastic IT Customer Support Executive to join our team Key Responsibilities:
- Customer Interaction: Respond to customer inquiries via phone, email, live chat, or other communication channels in a professional and courteous manner.
- Issue Resolution: Address customer complaints and resolve issues effectively and efficiently while maintaining customer satisfaction.
- Product Knowledge: Stay updated on the company's products/services to provide accurate and helpful information to customers.
- Ticket Management: Log and track customer issues in the support system, ensuring timely follow-ups and resolutions.
- Problem Solving: Diagnose and troubleshoot technical issues, working closely with relevant departments to escalate and resolve complex problems.
- Customer Education: Guide customers on product features and usage to enhance their overall experience and ensure they maximize the value of the product/service.
- Feedback Collection: Gather customer feedback to identify areas for improvement in products and services and communicate insights to the team.
- Maintain Records: Keep accurate records of customer interactions, transactions, and feedback, ensuring that all details are properly documented.
Requirements:
- Education: Graduation equivalent required.
- Experience: 0–1 years of experience in a customer support or customer service role preferred.
- Communication Skills: Strong written and verbal communication skills.
Job Types: Full-time, Permanent, Fresher
Pay: ₹15, ₹22,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
Application Deadline: 17/09/2025
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