Customer Support Executive

3 weeks ago


Mohali, India Asrit Technologies Pvt. Ltd Full time

We are seeking a dedicated and enthusiastic IT Customer Support Executive to join our team Key Responsibilities:

  • Customer Interaction: Respond to customer inquiries via phone, email, live chat, or other communication channels in a professional and courteous manner.
  • Issue Resolution: Address customer complaints and resolve issues effectively and efficiently while maintaining customer satisfaction.
  • Product Knowledge: Stay updated on the company's products/services to provide accurate and helpful information to customers.
  • Ticket Management: Log and track customer issues in the support system, ensuring timely follow-ups and resolutions.
  • Problem Solving: Diagnose and troubleshoot technical issues, working closely with relevant departments to escalate and resolve complex problems.
  • Customer Education: Guide customers on product features and usage to enhance their overall experience and ensure they maximize the value of the product/service.
  • Feedback Collection: Gather customer feedback to identify areas for improvement in products and services and communicate insights to the team.
  • Maintain Records: Keep accurate records of customer interactions, transactions, and feedback, ensuring that all details are properly documented.

Requirements:

  • Education: Graduation equivalent required.
  • Experience: 0–1 years of experience in a customer support or customer service role preferred.
  • Communication Skills: Strong written and verbal communication skills.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹22,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

Application Deadline: 17/09/2025



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