Applicant Support Executive

3 hours ago

Noida, India Dataflow Full time

Role & responsibilities

The main responsibility of the Applicant Support Associate would be to ensure a

great Applicant Experience by adhering to the below mentioned aspects:

Query Management:

  • Reply to all queries received via email, chat and make outbound phone calls where

needed

  • Ensure resolving concerns to be able to close Tickets in the shortest possible TAT

Applicant Issue Ownership & Resolution:

  • Take full accountability of the applicants concern to make sure that all issues are

resolved, including those which need coordination with other departments for

resolution.

  • Appropriately coordinate with internal functions and timely escalate issues where

needed in order to get the needed focus and attention on an applicant's pending

issue.

  • Pick up the phone to call the applicant where it is evident that exchange of

communication over tickets and chat is not effective.

First Contact Resolution:

  • Ensure that applicants receive full resolution to their concerns by providing additional

related information where needed in addition to answering the core question/s.

  • Thoroughly review an applicant's case/contact history to ensure that a

comprehensive resolution/response is given.

Proactive Communication:

  • Proactively reach out to the applicant where needed for resetting expectations,

especially in a scenario where a commitment date given to the applicant for

addressing their issue is going to change. Example - A case where EDC for case

completion is given as X date however due to some reason the case is going to take

longer to close.

Insufficiency Identification & Fulfillment (Applicable for Applicant Assist position

under Applicant Support):

  • Follow-up with the applicant as per prescribed schedule for fulfilling any pending

document requirements within the stipulated time.

Upselling (Applicable for the Upsell position under Applicant Support)

  • Upsell premium services (Express & Assist) to potential applicants by proactively

engaging with them over proactive Live Chat.

  • Convince applicants over ticket/chat/phone for upgrading their already submitted

application from regular to Express where there is a potential for early closure of a

case.

  • Call up applicants that have been pending in-flight but not paid cases on a portal

with a view to help convert an unpaid application into a paid one, while pitching in

for premium services where applicable.

Eligibility Criteria

  • Must be a graduate.
  • Must have been with DataFlow for a minimum of 6 months.
  • Excellent verbal and written communication skills required.
  • Must have a thorough understanding of the DataFlow PSV process.
  • Previous experience in customer service will be an added advantage.
  • Should have good typing skills.
  • Must have a flair for customer service.

  • Application Support Executive

    1 week ago

    Noida, Uttar Pradesh, India Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions) Full time

    Who we are and what do we doInnovation in every byteIndia has witnessed a journey of Innovation in Digital Payments and today it leads the world with over 45% of the Global digital transaction volume. At NPST, we believe that our decade long journey has carved an opportunity for building future roadmap for the world to follow.We are determined to contribute...

  • Application Support Executive

    2 weeks ago

    Noida, Uttar Pradesh, India Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions) Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Who we are and what do we doInnovation in every byteIndia has witnessed a journey of Innovation in Digital Payments and today it leads the world with over 45% of the Global digital transaction volume. At NPST, we believe that our decade long journey has carved an opportunity for building future roadmap for the world to follow.We are determined to contribute...

  • Application Support Executive

    1 week ago

    Noida, Uttar Pradesh, India Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions) Full time

    Who we are and what do we do Innovation in every byte India has witnessed a journey of Innovation in Digital Payments and today it leads the world with over 45% of the Global digital transaction volume. At NPST, we believe that our decade long journey has carved an opportunity for building future roadmap for the world to follow. We are determined to...

  • Application Support Executive

    4 hours ago

    Noida, India Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions) Full time

    Who we are and what do we do Innovation in every byte India has witnessed a journey of Innovation in Digital Payments and today it leads the world with over 45% of the Global digital transaction volume. At NPST, we believe that our decade long journey has carved an opportunity for building future roadmap for the world to follow. We are determined to...

  • Applicant Support Executive

    1 week ago

    Noida, Uttar Pradesh, India Dataflow Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Role & responsibilitiesThe main responsibility of the Applicant Support Associate would be to ensure agreat Applicant Experience by adhering to the below mentioned aspects:Query Management:Reply to all queries received via email, chat and make outbound phone calls whereneededEnsure resolving concerns to be able to close Tickets in the shortest possible...

  • CRM Application Support Executive

    2 weeks ago

    Noida, Uttar Pradesh, India Mtandt Group Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Summary:We are seeking a tech-savvy professional to join our team as a CRM Application Support Executive. The ideal candidate will support end users in the effective use of the CRM system, ensure smooth day-to-day operations, and assist in MIS reporting and dashboard development to support decision-making across departments such as Sales, Marketing,...

  • CRM Application Support Executive

    4 hours ago

    Noida, India Mtandt Group Full time

    Job Summary: We are seeking a tech-savvy professional to join our team as a CRM Application Support Executive. The ideal candidate will support end users in the effective use of the CRM system, ensure smooth day-to-day operations, and assist in MIS reporting and dashboard development to support decision-making across departments such as Sales, Marketing,...

  • Application Support

    5 days ago

    Noida, India The Intect Full time

    POSITION Executive / Senior Executive - L1 Support The incumbent will be responsible for Software Installation, System Study, Implementation of S/w Product/ Solutions, Testing, Integration of S/w Product/ Solutions, Training and Trouble Shooting etc. They will be responsible for handling customer relationship JOB RESPONSIBILITES - Act as a bridge between...

  • Customer Support Executive

    3 weeks ago

    Noida, Uttar Pradesh, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Support Executive

    2 weeks ago

    Noida, Uttar Pradesh, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary: We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...