 
						Applicant Support Executive
7 days ago
Role & responsibilities
The main responsibility of the Applicant Support Associate would be to ensure a
great Applicant Experience by adhering to the below mentioned aspects:
Query Management:
- Reply to all queries received via email, chat and make outbound phone calls where
needed
- Ensure resolving concerns to be able to close Tickets in the shortest possible TAT
Applicant Issue Ownership & Resolution:
- Take full accountability of the applicants concern to make sure that all issues are
resolved, including those which need coordination with other departments for
resolution.
- Appropriately coordinate with internal functions and timely escalate issues where
needed in order to get the needed focus and attention on an applicant's pending
issue.
- Pick up the phone to call the applicant where it is evident that exchange of
communication over tickets and chat is not effective.
First Contact Resolution:
- Ensure that applicants receive full resolution to their concerns by providing additional
related information where needed in addition to answering the core question/s.
- Thoroughly review an applicant's case/contact history to ensure that a
comprehensive resolution/response is given.
Proactive Communication:
- Proactively reach out to the applicant where needed for resetting expectations,
especially in a scenario where a commitment date given to the applicant for
addressing their issue is going to change. Example - A case where EDC for case
completion is given as X date however due to some reason the case is going to take
longer to close.
Insufficiency Identification & Fulfillment (Applicable for Applicant Assist position
under Applicant Support):
- Follow-up with the applicant as per prescribed schedule for fulfilling any pending
document requirements within the stipulated time.
Upselling (Applicable for the Upsell position under Applicant Support)
- Upsell premium services (Express & Assist) to potential applicants by proactively
engaging with them over proactive Live Chat.
- Convince applicants over ticket/chat/phone for upgrading their already submitted
application from regular to Express where there is a potential for early closure of a
case.
- Call up applicants that have been pending in-flight but not paid cases on a portal
with a view to help convert an unpaid application into a paid one, while pitching in
for premium services where applicable.
Eligibility Criteria
- Must be a graduate.
- Must have been with DataFlow for a minimum of 6 months.
- Excellent verbal and written communication skills required.
- Must have a thorough understanding of the DataFlow PSV process.
- Previous experience in customer service will be an added advantage.
- Should have good typing skills.
- Must have a flair for customer service.
- 
					  Application Support Engineer2 weeks ago 
 Noida, Uttar Pradesh, India Strategic Talent Partner Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole: Application Support Engineer focusing on deployment, cloud, and CI/CD.Key Responsibilities:Deployment: Plan and execute application deployments following change management standards.Incident Management, RCA, monitoring, and ensuring system stability in cloud-based systems (GCP, Azure, AWS).Collaborate with stakeholders and maintain... 
- 
					  Applications Support Engineer1 week ago 
 Noida, Uttar Pradesh, India Cotality Full time ₹ 5,00,000 - ₹ 12,00,000 per yearJob Description : - Application Deployments : Plan and execute application and related database deployments following established processes with adherence to Corporate Change Management standards. - Incident Management : Participate in the troubleshooting, and resolution of application issues in real time with timely communication to affected... 
- 
					  Application Support1 week ago 
 Noida, Uttar Pradesh, India Bestal Hr Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob Description / Responsibilities *Work together with the Application Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Groupon Goods, Shopify, Amazon, etc.Work with our customers to understand their problems, frustrations, and roadblocks.Provide your analysis to internal stakeholders,... 
- 
					  Application Support1 week ago 
 Noida, Uttar Pradesh, India Bestal Hr Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Description / Responsibilities *Work together with the Application Support Manager to provide amazing customer supportto users, ranging from small to large online retailers like Etsy, Groupon Goods, Shopify, Amazon, etc.Work with our customers to understand their problems, frustrations, and roadblocks.Provide your analysis to internal stakeholders,... 
- 
					  Application Support4 days ago 
 Greater Noida, Uttar Pradesh, India PISOFTEK Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Description Job Profile: Application Support Specialist Job Responsibilities : Respond to incidents raised by calls, email, Instant Message or through dedicated customer support portal in English. Investigate new or existing incidents by replicating the issue in house and discussing with peers. Technically support Companies global customers. Directly... 
- 
					IT Application Support5 days ago 
 Noida, Uttar Pradesh, India Aionos Full time ₹ 12,00,000 - ₹ 36,00,000 per yearHands On experience of minimum 7+ years in design, implementation, development and support of e-commerce platforms & web-portals (mobile responsive) along with exposure of content management systems especially with Drupal 8 and above.Tech Architecture & Solution Design:Provide architectural guidance and make technology decisions for Drupal projectMentor &... 
- 
					  Lead Application Support1 week ago 
 Noida, Uttar Pradesh, India Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions) Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAbout the JobWho we are and what do we doInnovation in every byteIndia has witnessed a journey of Innovation in Digital Payments and today it leads the world with over 45% of the Global digital transaction volume. At NPST, we believe that our decade long journey has carved an opportunity for building future roadmap for the world to follow.We are determined... 
- 
					  Jr Application Support Engineer1 week ago 
 Noida, Uttar Pradesh, India Strategic Talent Full time ₹ 9,00,000 - ₹ 12,00,000 per yearPlan & execute deployments, troubleshoot issues, ensure system stability. Experience in application-level production support, cloud systems (GCP). Strong communication & problem-solving skills required. 
- 
					  Customer Support Executive2 weeks ago 
 Noida, Uttar Pradesh, India TRDFIN Support Services Pvt Ltd Full time ₹ 22,000 per yearWe are hiring Customer Support Executives for our Domestic Chat Process team. The ideal candidate should have strong communication skills, a customer-first attitude, and the ability to handle customer interactions efficiently through chat support. Candidates with prior BPO experience are preferred, though motivated freshers with excellent skills will also be... 
- 
					  Application Support Engineer1 day ago 
 Noida, Uttar Pradesh, India Syven Global Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year• 5+ years' hands-on experience in an Application Support environment.• Providing technical support, administration to complex cloud-based applications.• Experience with ServiceNow tool, Service Request & Incident• Client interaction. Required Candidate profileMinimum 5 years of experienceExperience on Web-based ApplicationUK Shift (1.30 to 9.30 PM)