Application Support Associate

6 days ago

Noida, Uttar Pradesh, India Renvio Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Location:
Noida

Experience:
0–1 year

Employment Type:
Full-time, US Shift

Position - Immediate Joiner

About the Role

We're seeking a motivated and detail-oriented
Client Support Associate
to join our team. This is a great opportunity for someone early in their career who enjoys solving problems, helping clients, and learning about software products in a healthcare technology environment.

You'll play an important role in assisting clients, maintaining documentation, and collaborating with internal teams to deliver a great customer experience.

Key Responsibilities

1. Client Support & Issue Resolution

  • Respond to client inquiries and assist with product-related issues.
  • Escalate complex issues to senior team members as needed.
  • Follow up to ensure timely resolution and client satisfaction.
  • Log inquiries, feedback, and resolutions in the ticketing system (Intercom).
  • Achieve performance targets for response time and satisfaction scores.

2. Knowledge Management & Documentation

  • Maintain and update user manuals and quick reference guides (QRGs).
  • Document product enhancements and feature updates.

3. Collaboration with Internal Teams

  • Work with Client Support Specialists and cross-functional teams to prioritize and resolve issues.
  • Share client insights to help improve product features and usability.

4. Data Privacy Awareness

  • Handle all client data securely and in compliance with internal policies and relevant regulations (e.g., HIPAA).
  • Use secure communication channels for all client-related correspondence.

5. Continuous Learning

  • Participate in training sessions to improve product knowledge and support skills.
  • Stay updated on new product features, workflows, and policies.

Qualifications

  • 0–1 year of experience in a USA client-facing role (product support or customer service preferred).
  • Basic proficiency with client support tools (e.g., Intercom) or eagerness to learn.
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication skills — both written and verbal.
  • Ability to work effectively within a team.
  • Curiosity to understand product functionality and learn quickly.
  • Familiarity with healthcare data privacy concepts (e.g., HIPAA) is a plus.
  • Enthusiasm to grow in a support-focused role.

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