Associate Support Engineer

6 days ago

Noida, Uttar Pradesh, India Infinite Full time ₹ 2,16,000 - ₹ 3,60,000 per year

Designation :- Associate Support Engineer

probation Period:- 3 Months

Stipend:- 18000/-

Service Bond:- 2 year /2 lakh

• Qualification:- BCA, BSc,MCA

• Ready to work shifts and flexible hours.

• Good written and verbal communication skills.

• CTC 3.6 LPA( Post PRobation)

• Work Location:- Noida

Role & responsibilities

Primary Skills:

  • Implement, maintain, and support desktop IT hardware including but not limited to telephones, desktop computers, printers.
  • Email/Chat supports the users, creating tickets and resolving issues.
  • Remotely Install, upgrade, support and troubleshoot Windows OS and any other authorized desktop applications on Laptops/Desktops.
  • Assist users with technical issues in patient care systems.

Roles and Responsibilities

  • Diagnose and quickly resolve a wide range of Windows applications issues.
  • Basic troubleshooting knowledge for internet/LAN and WAN Connectivity issues
  • When the restoration is beyond the scope of the support escalate the issue/problem to an appropriate resolver group using IT Ticketing System.
  • Install, upgrade, support and troubleshoot for printers & related computer hardware.
  • Collaborate with other departments to identify and resolve cross-functional issues, ensuring that customer inquiries and issues are addressed in a timely and effective manner.
  • Customize & configure desktop hardware to meet specifications and business standards.
  • Strong technical written and verbal communication skills (Technical writing and Documentation of Infrastructure)
  • Strong organizational skills and ability to multi-task in a small business environment
  • Team players must be able to work with people within and outside of the IT department.
  • Customer service oriented.
  • Must be willing to work in shifts for 24/7 operating hours.

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