Application Support Engineer

4 days ago

Noida, Uttar Pradesh, India Apex Services Full time ₹ 20,00,000 - ₹ 42,00,000 per year

About the Role

We are looking for a person to join Adobe's Customer Experience (Experience Cloud) team, focused on supporting Adobe Connect customers worldwide.

The ideal candidate will provide technical and functional support for Adobe Connect users, troubleshoot customer issues, and ensure a seamless collaboration experience for enterprise clients

.Key Responsibilities

  • Provide first-line technical and functional support for Adobe Connect customers through chat, email, and phone.
  • Troubleshoot meeting access issues, audio/video connectivity problems, and browser compatibility.
  • Handle incident management and ticket resolution within defined SLAs.
  • Work closely with internal teams (Engineering, Technical Operations, Premier Support) to resolve complex issues.
  • Guide customers on product usage, configuration, and setup best practices.
  • Document known issues, FAQs, and release updates for internal and customer reference.
  • Proactively identify opportunities for automation or process improvement in support workflows.
  • Ensure professional and timely communication with customers across all regions.

Required Skills & Experience

  • 1–5 years of experience in Technical Support / Application Support / Product Support roles.
  • Hands-on experience with Adobe Connect (web conferencing or similar collaboration platforms such as Zoom, Cisco Webex, MS Teams, GoToMeeting).
  • Strong understanding of:
  • Networking fundamentals (firewalls, proxy, bandwidth, VPNs, etc.)
  • Browser technologies and web architecture
  • Operating systems (Windows, macOS, Linux)
  • Audio/video streaming concepts and troubleshooting
  • Familiarity with SQL basics, web technologies (HTML, JavaScript, XML), and troubleshooting tools (browser dev tools, console logs, etc.).
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a global support environment and manage multiple priorities.

Nice to Have

  • Prior experience supporting other Adobe Experience Cloud products (Adobe Campaign, Target, AEM, Analytics, etc.).
  • Knowledge of Power BI, SharePoint, or Excel-based reporting tools.
  • Exposure to ITIL / ticketing systems (ServiceNow, Salesforce, Jira).

Why Join

  • Be part of a global technical support team serving enterprise customers.
  • Opportunity to develop deep expertise in Adobe Connect and Experience Cloud products.
  • Work in a collaborative, innovative, and growth-oriented environment.

Job Type: Full-time

Pay: ₹400, ₹420,000.00 per year

Application Question(s):

  • What is your current location ?
  • What is your current CTC ?
  • What is your expected CTC ?
  • What is your notice period ?

Experience:

  • Technical support: 1 year (Required)

Work Location: In person

  • Application Support Engineer

    2 weeks ago

    Noida, Uttar Pradesh, India Strategic Talent Partner Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role: Application Support Engineer focusing on deployment, cloud, and CI/CD.Key Responsibilities:Deployment: Plan and execute application deployments following change management standards.Incident Management, RCA, monitoring, and ensuring system stability in cloud-based systems (GCP, Azure, AWS).Collaborate with stakeholders and maintain...

  • Application Support

    6 days ago

    Noida, Uttar Pradesh, India Bestal Hr Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Description / Responsibilities *Work together with the Application Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Groupon Goods, Shopify, Amazon, etc.Work with our customers to understand their problems, frustrations, and roadblocks.Provide your analysis to internal stakeholders,...

  • Trainee- Application Support Engineer

    1 week ago

    Noida, Uttar Pradesh, India Omnie Solutions Full time ₹ 1,44,000 - ₹ 2,88,000 per year

    Job Title: Trainee- Application Support Engineer (Rotational Shift)Years of Experience: 0-1 yearJob Location: NoidaEducation- B.SC(IT)/ BCAJob Type: Full Time (Work from Office Only)We are looking for dedicated and detail-oriented Application Support Engineers (Rotational Shift) to provide technical support for ongoing .NET and BizTalk-based projects. The...

  • Application Engineer-Application Development-Applications Development Engineering

    1 week ago

    Noida, Uttar Pradesh, India EXL Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    DescriptionApplication Engineers design, develop, and maintain software applications. Responsibilities include coding, testing, and troubleshooting issues. You will collaborate with other developers and stakeholders to ensure applications meet business requirements and function effectively. Proficiency in programming languages and problem-solving skills are...

  • Application Support Engineer II

    4 hours ago

    Noida, Uttar Pradesh, India Transaction Network Services (TNS) Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellenceOverviewThis Applications Support Engineer II designs, plans, installs, maintains and troubleshoots telecom applications and servicesThe position has a range of responsibilities and works...

  • Senior Application Support Engineer

    6 days ago

    Noida, Uttar Pradesh, India Cotality Full time ₹ 10,400 - ₹ 19,200 per year

    At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and...

  • Infogain looking for Application Support Engineer

    1 week ago

    Greater Noida, Uttar Pradesh, India Infogain Corporation Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description : Application Support Engineer (Senior) Location: Noida, IndiaPosted on: November 05, 2025ROLES & RESPONSIBILITIES About the Role We are looking for an Integrations Engineer who will be responsible for driving and integrating customers with our platform and products. Externally, youll be interfacing with enterprise eCommerce merchants who...

  • IT Application Support

    2 days ago

    Noida, Uttar Pradesh, India Aionos Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Hands On experience of minimum 7+ years in design, implementation, development and support of e-commerce platforms & web-portals (mobile responsive) along with exposure of content management systems especially with Drupal 8 and above.Tech Architecture & Solution Design:Provide architectural guidance and make technology decisions for Drupal projectMentor &...

  • Field Application Engineer

    6 days ago

    Noida, Uttar Pradesh, India SR Electro Private Limited Full time ₹ 5,00,000 - ₹ 6,00,000 per year

    Position - Field Application EngineerQualification - Only Electrical or Electronic EngineersWe are looking for a technically driven Field Application Engineer (FAE) to support our customers in selecting and integrating electronic components into their designs. As a key link between our sales team, suppliers, and customers, you'll help drive design-in and...

  • Field Application Engineer

    6 days ago

    Noida, Uttar Pradesh, India ABOV Semiconductor Co., Ltd. Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionABOV Semiconductor is a leading firm in designing and manufacturing microcontrollers, capacitive touch sensors, advanced nonvolatile memory, and remote controllers. Leveraging its unique IP portfolio, ABOV provides complete solutions focused on industrial and consumer appliances markets to the electronics industry. ABOV's technologies...