Application Support
2 days ago
Job Description / Responsibilities *
- Work together with the Application Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Groupon Goods, Shopify, Amazon, etc.
- Work with our customers to understand their problems, frustrations, and roadblocks.
- Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights customers.
- Work with our product management and engineering teams to provide quantitative feedback on customer issues. Help drive product improvements to reduce customer frustration and friction.
- There will be opportunities to work in a first-class environment, learn business models and support development activities in the future.
- Ability to manage team
Work experience * (Min. & Max.)
- 2+ years of experience working in Technical/Application customer support organisations for software and/or E-commerce/SaaS companies.
- Experience working in a 24x7x365 support operation.
- Experience supporting an enterprise B2B product set.
- Strong domain knowledge of the latest tools and techniques for delivering world-class customer support.
- Having experience with at least one Ticket Management Tool (Fresh desk is preferred)
- Basic Code debugging/Basic SQL/ Basic of one script language.
- Aware of the full support cycle (SLAs/Response time etc.)
- Strong communication skills (English)
Functional Area *
IT/SaaS/e-Commerce Industry *
IT/ITES/SAAS/E-commerce
Keywords * (or key skills)
- Basics of any one programming language
- API (REST)
- Javascript
- SQL
Location of Job * - Noida Sec-16, U.P.
Regards
Ishani
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