Application Support

10 hours ago

Noida, Uttar Pradesh, India Bestal Hr Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Description / Responsibilities *

  • Work together with the Application Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Groupon Goods, Shopify, Amazon, etc.
  • Work with our customers to understand their problems, frustrations, and roadblocks.
  • Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights customers.
  • Work with our product management and engineering teams to provide quantitative feedback on customer issues. Help drive product improvements to reduce customer frustration and friction.
  • There will be opportunities to work in a first-class environment, learn business models and support development activities in the future.
  • Ability to manage team

Work experience * (Min. & Max.)

  • 2+ years of experience working in Technical/Application customer support organisations for software and/or E-commerce/SaaS companies.
  • Experience working in a 24x7x365 support operation.
  • Experience supporting an enterprise B2B product set.
  • Strong domain knowledge of the latest tools and techniques for delivering world-class customer support.
  • Having experience with at least one Ticket Management Tool (Fresh desk is preferred)
  • Basic Code debugging/Basic SQL/ Basic of one script language.
  • Aware of the full support cycle (SLAs/Response time etc.)
  • Strong communication skills (English)

Functional Area *

IT/SaaS/e-Commerce Industry *

IT/ITES/SAAS/E-commerce

Keywords * (or key skills)

  • Basics of any one programming language
  • API (REST)
  • Javascript
  • SQL

Location of Job * - Noida Sec-16, U.P.

Regards

Ishani

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