CRM Application Support Executive

7 hours ago

Noida, India Mtandt Group Full time

Job Summary:

We are seeking a tech-savvy professional to join our team as a CRM Application Support Executive. The ideal candidate will support end users in the effective use of the CRM system, ensure smooth day-to-day operations, and assist in MIS reporting and dashboard development to support decision-making across departments such as Sales, Marketing, Service Desk and Customer Service.

Key Responsibilities:

  • Act as the primary point of contact for CRM application support, handling user issues, queries, and functional troubleshooting.
  • Work closely with the Sales, Marketing, and Service teams to understand their requirements and optimize CRM workflows.
  • Support CRM configuration, user access, data entry validations, and approval workflows.
  • Ensure CRM data integrity, monitor duplicate records, and support periodic data cleansing.
  • Develop, maintain, and enhance MIS reports and dashboards to provide actionable insights.
  • Generate regular reports (e.g., lead funnel, conversion rate, sales pipeline, customer engagement) as per requirements.
  • Coordinate with the development team for issue resolution and enhancements.

Requirements:

  • Bachelors degree in Business Administration, Information Technology, Marketing, or related field.
  • 2+ years of experience in CRM support, preferably with systems like CentraHub, Salesforce, Zoho, Microsoft Dynamics, etc.
  • Good understanding of sales and marketing processes and how they integrate into CRM systems.
  • Proficiency in Excel, including pivot tables, formulas, charts, and report automation.
  • Experience in creating dashboards and visual reports using built-in CRM tools

  • CRM Application Support Executive

    2 weeks ago

    Noida, Uttar Pradesh, India Mtandt Group Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Summary:We are seeking a tech-savvy professional to join our team as a CRM Application Support Executive. The ideal candidate will support end users in the effective use of the CRM system, ensure smooth day-to-day operations, and assist in MIS reporting and dashboard development to support decision-making across departments such as Sales, Marketing,...

  • Customer Support Executive

    3 weeks ago

    Noida, Uttar Pradesh, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Support Executive

    2 weeks ago

    Noida, Uttar Pradesh, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary: We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Support Executive

    2 weeks ago

    Noida, Uttar Pradesh, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • CRM Executive

    1 week ago

    Noida, India Allinpro Industries pvt ltd Full time

    **Job Profile: CRM Executive** **Key Responsibilities**: - Handling of inbound and outbound customer calls. - Building and maintaining relationships with key customers. - Resolving customer complaints quickly and efficiently. **CRM Executive Requirements**: - A bachelor’s degree in administration or a related field (mandatory). - Excellent...

  • Customer Support Executive

    4 days ago

    Noida, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary: We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • CRM Executive

    5 days ago

    Noida, Uttar Pradesh, India Overbooked Academy Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionThe academy is dedicated to empowering entrepreneurswith cutting-edge strategies and insights to drive their businesses to an Overbooked success.Job Summary:The CRM Executive/Manager is responsible for managing and analyzing customer interactions and data throughout the customer lifecycle. The goal is to improve business relationships,...

  • CRM Executive

    8 hours ago

    Noida, India Overbooked Academy Full time

    Company Description The academy is dedicated to empowering entrepreneurs with cutting-edge strategies and insights to drive their businesses to an Overbooked success. Job Summary: The CRM Executive/Manager is responsible for managing and analyzing customer interactions and data throughout the customer lifecycle. The goal is to improve business relationships,...

  • Customer Support Executive

    3 days ago

    Noida, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Support Executive

    15 hours ago

    Noida, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary: We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...