Associate Manager Operations

3 weeks ago


Navi Mumbai, India Sutherland Full time

Job Role: Associate Manager

Location: Airoli (Work From Office)

Process : Telecom Voice process (US process)

  • Required Qualification: Graduate or Postgraduate
  • Overall Years of Experience and required Skill Sets: Minimum 6-7 years with hands in international process
  • Team handling experience
  • Understanding of attrition, shrinkage occupancy, Service Level, AHT, CSAT, NPS
  • Be attentive to details
  • Be able to work in a fast-paced environment
  • Have good working knowledge in MS Office applications: Word, excel, & PPT
  • Be able to adjust quickly and smoothly to changing priorities and conditions
  • Have ability to interpret data, identify trends, and make suggestions for improvements
  • Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
  • Rotational shifts

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