Operations Associate

7 days ago

Navi Mumbai Maharashtra, India Evelta Electronics Pvt. Ltd. Full time

**Job Summary**:
We are looking for a detail-oriented and motivated **Operations Associate** to support our e-commerce operations team in managing daily tasks related to order processing, inventory tracking, logistics and coordination. If you're passionate about electronics and want to gain hands-on experience in a fast-paced e-commerce environment, this role is a great entry point.

**Key Responsibilities**:
**Order & Fulfillment Support**
- Monitor incoming orders and coordinate with the fulfillment/warehouse team for timely dispatch
- Track shipments and update customers/support team with delivery status or exceptions
- Assist in processing returns, exchanges, and warranty claims

**Inventory & Product Management**
- Help maintain accurate stock levels across systems and platforms
- Coordinate with the warehouse team to update inventory records

**Customer Experience Coordination**
- Work closely with customer support to resolve order-related queries and complaints
- Follow up on logistics delays, missing items, or damaged shipments
- Provide accurate information to support teams regarding stock status or delivery timelines

**Reporting & Documentation**
- Maintain records of daily operations, shipment logs, and product movement
- Assist in compiling performance reports (e.g., order volume, return rate, delivery timelines)
- Help track key operational metrics using Excel or Google Sheets

**Qualifications**:

- Bachelor’s degree in Business, Operations, Supply Chain, or related field (or equivalent experience)
- 0-2 years of experience in operations, logistics, supply chain, or e-commerce
- Interest in electronics and consumer tech products
- Strong attention to detail and organizational skills
- Familiarity with Excel/Google Sheets and basic reporting
- Good communication and problem-solving abilities

**Nice to Have**:

- Experience with e-commerce platforms like Shopify, Magento, or WooCommerce
- Exposure to order/inventory tool Zoho,
- Understanding of basic logistics processes and e-commerce terminology

**What We Offer**:

- Hands-on experience in a growing e-commerce company
- Opportunity to grow into senior roles in logistics, supply chain, or operations strategy
- Competitive compensation and team-focused culture

Pay: ₹216,000.00 - ₹276,000.00 per year

Schedule:

- Day shift

Work Location: In person

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