Tech Support Sr Process Associate Voice Process

3 weeks ago

hyderabad, India Nexgenhiringexperts Full time

Job Title: Tech Support / Sr. Process Associate Voice Process

Location: Hyderabad (Hitech City) Candidates must reside within a 25km radius

Salary: Up to 3.5 LPA Incentives (Based on Performance)

Job Type: Permanent FullTime

Job Summary: We are looking for an experienced Tech Support/Sr. Process Associate to join our Domestic Tech Support Voice process. The ideal candidate should have excellent communication skills in both English and Hindi and a minimum of 1 year of onpaper experience in a BPO Voice role (Domestic or International). The role involves resolving customer queries related to technical support.

Key Responsibilities:

  • Handle inbound/outbound voice calls and provide technical support to customers.
  • Resolve customer queries related to product/services.
  • Maintain a high level of customer satisfaction.
  • Adhere to process guidelines and ensure compliance with quality standards.

Requirements:

  • Experience: Minimum 1 year of onpaper experience in BPO Voice (Domestic or International).
  • Skills: Excellent communication skills in English and Hindi.
  • Education: Graduate or Postgraduate.
  • Shift: Rotational Shift with one rotational week off.
  • Age: Up to 35 years.
  • Transportation: 1way cab facility during night shifts.

Additional Information:

  • Notice Period: Immediate joiners preferred.
  • Documents Required: Aadhar card PAN card Experience letter Minimum 3 months pay slips All educational documents.
  • Bond: No bond requirement.

How to Apply: If you meet the qualifications and are interested in this position please send your updated resume to with the following details:

  • Name
  • Notice Period
  • Reason for Job Change
  • Availability for Interview
  • Current Organization
  • Current Designation
  • Current Location
  • Languages Known
  • Current Salary
  • Expected Salary
  • Experience in BPO
  • Experience in National / International
  • Total Years of Experience
  • Key Skills Matching Above Experience
  • Willing to Relocate

For any inquiries feel free to contact us at.

Remote Work :

No

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