
Executive workforce management
3 weeks ago
Role Purpose
Executive workforce management
Do
Staffing: Developing a staffing plan that considers skill sets, replacement and recruiting timing, training, and cross training
Scheduling: Managing rosters and data in real time, and scheduling non-contact activities like training, meetings, and time off
Reporting: Producing high-quality workforce data and information, and generating internal reports
Forecasting: Developing strategic and tactical forecasts to ensure resources are scheduled accurately
Process improvement: Identifying opportunities for process improvement and working with the WFM product team to implement solutions
Communication: Establishing clear lines of communication with operations and product teams
Risk management: Providing reviews and feedback on areas of potential risk and threats
Performance: Ensuring efficiency and currency of established procedures to achieve optimum performance levels
Mandatory Skills: WHRS - Resource Management.
Experience: 1-3 Years.
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Director, Program Management
2 weeks ago
Gurugram, India SE2 Full timeJob Description Description The Director of Program Management will be responsible for overseeing and driving workforce management initiatives within the organization. This role requires a strategic leader who can manage multiple programs, ensuring they align with the company's business objectives and deliver measurable results. Responsibilities -...
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Workforce Management Specialist
2 weeks ago
Gurugram, India Stellar Consulting Solutions, LLC Full timeJob title: Workforce Management (WFM)Location: Gurugram (Hybrid)Early joiner - 0-45 days only.We are seeking an experienced Workforce Management (WFM) professional with 3–5 years of relevant experience, preferably from a BPO or Operations background. The ideal candidate will have hands-on expertise in productivity monitoring and real-time queue management,...
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Workforce Management Specialist
2 weeks ago
Gurugram, India Stellar Consulting Solutions, LLC Full timeJob title: Workforce Management (WFM)Location: Gurugram (Hybrid)Early joiner - 0-45 days only.We are seeking an experienced Workforce Management (WFM) professional with 3–5 years of relevant experience, preferably from a BPO or Operations background. The ideal candidate will have hands-on expertise in productivity monitoring and real-time queue management,...
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Workforce Management Specialist
2 weeks ago
Gurugram, India Stellar Consulting Solutions, LLC Full timeJob title: Workforce Management (WFM) Location: Gurugram (Hybrid) Early joiner - 0-45 days only. We are seeking an experienced Workforce Management (WFM) professional with 3–5 years of relevant experience , preferably from a BPO or Operations background . The ideal candidate will have hands-on expertise in productivity monitoring and real-time queue...
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Workforce Management Specialist
2 weeks ago
Gurugram, India Stellar Consulting Solutions, LLC Full timeJob title: Workforce Management (WFM)Location: Gurugram (Hybrid)Early joiner - 0-45 days only.We are seeking an experienced Workforce Management (WFM) professional with 3–5 years of relevant experience, preferably from a BPO or Operations background. The ideal candidate will have hands-on expertise in productivity monitoring and real-time queue management,...
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Workforce Management Specialist
6 days ago
Gurugram, India Stellar Consulting Solutions, LLC Full timeJob title: Workforce Management (WFM) Location: Gurugram (Hybrid) Early joiner - 0-45 days only. We are seeking an experienced Workforce Management (WFM) professional with 3–5 years of relevant experience , preferably from a BPO or Operations background . The ideal candidate will have hands-on expertise in productivity monitoring and real-time queue...
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Gurugram, India Stellar Consulting Solutions, LLC Full timeJob title: Workforce Management (WFM) Location: Gurugram (Hybrid) Early joiner - 0-45 days only. We are seeking an experienced Workforce Management (WFM) professional with 3–5 years of relevant experience, preferably from a BPO or Operations background. The ideal candidate will have hands-on expertise in productivity monitoring and real-time queue...
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Senior Analyst
5 days ago
Gurugram, India NAB Full timeKey Accountabilities: This role is responsible for : - Better experience for Customer and Colleague - Proven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders & Branch environment - Demonstratable experience in the use of Aspect WFM for scheduling, effective capacity planning...
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Senior Analyst
4 days ago
Gurugram, India NAB Full timeKey Accountabilities: This role is responsible for : Better experience for Customer and Colleague Proven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders & Branch environment Demonstratable experience in the use of Aspect WFM for scheduling, effective capacity planning and...
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Senior Analyst
5 days ago
Gurugram, India NAB Full timeKey Accountabilities: This role is responsible for : Better experience for Customer and Colleague Proven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders & Branch environment Demonstratable experience in the use of Aspect WFM for scheduling, effective capacity planning and...