Senior Analyst

5 days ago

Gurugram, India NAB Full time

Key Accountabilities: This role is responsible for : - Better experience for Customer and Colleague - Proven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders & Branch environment - Demonstratable experience in the use of Aspect WFM for scheduling, effective capacity planning and scenario creation to support business needs . Anaplan experience would be an added advantage. - Educating stakeholders about analytics and operational best practice. - Accurate forecasting of Demand and the impacts to BU performance - Advanced MS Excel skills and Power BI reporting capability as a minimum skill set, ability to interpret data and provide solutions and ideas relating to WFM strategies and plans - Proactively managing risk; meeting all policy and compliance requirements; performing controls; adhering to process and procedures; and escalating events, issues or breaches as they are identified. Capabilities, Experience & Qualification Requirements: Essential capabilities - Strong understanding of Aspect (eWFM/Alwaria), Anaplan - Excellent knowledge of software and spreadsheet applications (Excel, Access) - Ability to read, interpret and apply insights and recommendations - Ability to communicate complex information in a neutral and professional manner - Workforce management experience in Banking and Finance would be ideal Other capabilities - Workforce analytics , time management and project management

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