Customer Success and Operations Executive

5 days ago

Navi Mumbai, India CeeQ Full time

Looking for a Dynamic Customer Success & Operations Candidate for an e-commerce brand in Mumbai.

Job Responsibilities


• Assist the sales team in identifying and reaching out to potential B2B clients across sectors.


• Support in pitching corporate gifting solutions, seasonal hampers, and customised product offerings.


• Help create and manage client proposals, presentations, and quotations.


• Coordinate with internal departments (procurement, design, logistics) to ensure timely execution of client orders.


• Track order status, delivery timelines, and customer feedback.


• Research market trends, competitors, and client needs to support campaign planning.


• Maintain CRM records and assist in reporting and data analysis.


• Learn to manage key accounts and nurture long-term client relationships.


• Support marketing initiatives like festive campaigns, client mailers, and corporate events.

Job Qualifications


• Bachelor's degree in a relevant field with 0-2 years of experience in people-facing and operational roles


• Strong communication and interpersonal skills


• Good understanding of MS Excel, PowerPoint, and email etiquette


• Analytical mindset and attention to detail


• Passion for sales, gifting, and customer delight


• Proactive attitude and willingness to learn


• Ability to multitask and meet deadlines in a fast-paced environment

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