![Newparts, Inc.](https://media.trabajo.org/img/noimg.jpg)
E-Commerce Automotive Spare Parts Customer Service Representative
2 weeks ago
Job Description: Automotive Customer Service Representative
Location: Remote (North American Hours)
Desired Skills and Experience:
- Education: Bachelor's degree in Engineering
- Required Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)
Key Duties and Responsibilities:
- Manage daily customer requests through a shared mailbox and provide member support across multiple channels (SMS, phone, emails).
- Ensure customer satisfaction by addressing complaints and inquiries promptly.
- Conduct product sales and process returns and related requests.
- Identify and assess customers' needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
- Maintain records of customer interactions, comments, and complaints.
- Provide feedback to management regarding customer issues, concerns, and emerging trends.
- Adhere to communication procedures, guidelines, and policies.
- Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.
- Develop and document knowledge into useful content.
- Continuously enhance knowledge of products and services.
- Achieve or surpass performance targets.
- Participate in training and development programs to enhance customer service skills and knowledge.
Requirements and Skills:
- Demonstrated experience in customer service.
- Automotive repair, parts, and component knowledge (required).
- Technical or engineering experience.
- Proficiency in English.
- Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.
- Ability to multitask, prioritize tasks, and manage time efficiently.
- Maintain a positive, empathetic, and professional demeanor with customers.
- Customer-centered approach with adaptability to various customer personalities.
- Teamwork skills for working with team members and other departments.
- Ability to work remotely in shifts aligned with market operational hours.
- Digital literacy.
- Willingness to achieve goals and pursue self-improvement.
- Capability to perform effectively under pressure.
- Ability to work North American working hours.
Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team
-
India Newparts, Inc. Full timeJob Description: Automotive Customer Service RepresentativeLocation: Remote (North American Hours)Desired Skills and Experience:Education: Bachelor's degree in EngineeringRequired Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)Key Duties and Responsibilities:Manage daily customer requests through a shared mailbox...
-
Automotive Spare Parts Catalog Analyst – Remote
2 months ago
India Newparts, Inc. Full timeAutomotive Spare Parts Catalog Analyst – Remote Job Description: We are seeking a detail-oriented and knowledgeable Automotive Spare Parts Catalog Analyst to join our dynamic team in a fully remote capacity. This role is ideal for automotive technicians and service advisors looking to transition into a specialized field focusing on the analysis and...
-
Automotive Spare Parts Catalog Analyst – Remote
2 months ago
India Newparts, Inc. Full timeAutomotive Spare Parts Catalog Analyst – Remote Job Description:We are seeking a detail-oriented and knowledgeable Automotive Spare Parts Catalog Analyst to join our dynamic team in a fully remote capacity. This role is ideal for automotive technicians and service advisors looking to transition into a specialized field focusing on the analysis and...
-
Parts Manager
2 weeks ago
India Purely Automotive Recruitment Ltd Full timeJob Description Purely Automotive Recruitment Ltd is delighted to offer an exciting opportunity for the position of Parts Manager for our client based in Ballintemple, Cork, Ireland. Owing to continued success and growth, our client is looking for an experienced Parts Manager. As Parts Manager you will have proven skills by working methodically and...
-
Parts Manager
1 month ago
india Purely Automotive Recruitment Ltd Full timeJob Description Purely Automotive Recruitment Ltd is delighted to offer an exciting opportunity for the position of Parts Manager for our client based in Ballintemple, Cork, Ireland. Owing to continued success and growth, our client is looking for an experienced Parts Manager. As Parts Manager you will have proven skills by working methodically and...
-
Parts Advisor
4 weeks ago
india Purely Automotive Recruitment Ltd Full timeJob Description Purely Automotive Recruitment is seeking an experienced Parts Advisor to join our client based in York. Our client is a family owned dealer group operating a number of prestige automotive brands across Cumbria, Lancashire, Yorkshire and the Scottish Boarders. Ideally you will have experience within the automotive industry and have...
-
E-commerce Executive
2 weeks ago
India The Candid Solutions Full timeJob Description The E-commerce Executive will be responsible for managing and optimizing our online sales channels, enhancing the customer shopping experience, and driving revenue growth. This role requires a combination of digital marketing, sales, and analytical skills to succeed in a fast-paced e-commerce environment.Requirements Bachelor's degree in...
-
E-commerce Executive
1 month ago
india The Candid Solutions Full timeJob Description The E-commerce Executive will be responsible for managing and optimizing our online sales channels, enhancing the customer shopping experience, and driving revenue growth. This role requires a combination of digital marketing, sales, and analytical skills to succeed in a fast-paced e-commerce environment.Requirements Bachelor's degree in...
-
Ecommerce Specialist
2 weeks ago
India Leap | E-commerce Full timeAbout Us: Leap is an e-commerce enabler dedicated to helping brands across the globe manage and sell their products online through platforms like Lazada, Shopee, TikTok, and Shopify. With teams in Malaysia and India, we provide comprehensive solutions to enhance our clients online presence and sales performance Job Description: We are seeking a skilled and...
-
Ecommerce Specialist
2 weeks ago
India Leap | E-commerce Full timeAbout Us: Leap is an e-commerce enabler dedicated to helping brands across the globe manage and sell their products online through platforms like Lazada, Shopee, TikTok, and Shopify. With teams in Malaysia and India, we provide comprehensive solutions to enhance our clients online presence and sales performance Job Description: We are seeking a skilled and...
-
E-Commerce Analyst
4 weeks ago
india NuvoRetail Full timePosition: E-Commerce Analyst Role Type: Full-time, Work from Office Work Location: Sector 19 Dwarka, Delhi Job Summary : We are looking for highly motivated and talented E-Commerce Analyst to deliver best-in-class account management solutions to our clients. The position requires great interpersonal skills, robust analytical abilities, a creative...
-
e-commerce Customer Relationship Manager
18 hours ago
india Prasam Crafts Full timeRole - E-commerce Customer Relationship Management This is a full-time on-site role for e-commerce Customer Relationship Manager located in Mumbai. The Customer Relationship Manager will be responsible for building and maintaining relationships with customers, serving as their point of contact, and ensuring customer satisfaction by responding to inquiries...
-
E-commerce Operations Manager
3 weeks ago
india Tech First Gulf Full timeJob Description Tech First Gulf is a leading IT firm with a global presence, dedicated to providing innovative technology solutions and exceptional customer service. We are seeking a highly skilled and motivated E-commerce Operations Manager who would be responsible in setting up our E-commerce operation. The ideal candidate will have a passion for...
-
Engineer - Spare Parts Planning
2 weeks ago
India Rieter Full timeThe Position Global Planning responsibility for spare parts Demand Planning: support forecasting process and review demand planning alerts. Enrich Forecast based on strategy developed together with Product Management and Sales. Inventory Planning: support target settings, including reviewing inventory alerts. Aim for an optimal usage of stock...
-
E-commerce Operations Manager
2 weeks ago
India Tech First Gulf Full timeJob Description Tech First Gulf is a leading IT firm with a global presence, dedicated to providing innovative technology solutions and exceptional customer service. We are seeking a highly skilled and motivated E-commerce Operations Manager who would be responsible in setting up our E-commerce operation. The ideal candidate will have a passion for...
-
E-Commerce Lead
2 weeks ago
India MVC Resources Full timeJob Description Key Responsibilities Own e-commerce end-to-end Define & oversee strategy and operationsGrow sales & market shareDefine key metrics/ KPIs and their targets for the yearManage overall e-commerce budget & deliver P&L targetsDrive digital-first interactions from acquisition through conversion Team structure & management Define structure, roles,...
-
E-Commerce Analyst Intern
2 weeks ago
India NuvoRetail Full timePosition: E-Commerce Analyst Intern We are looking for E-Commerce Analyst Interns for 6 month's Internship with initial stipend of Rs. 12000/- per month followed by a permanent job role offer and salary review based on performance. Role Type: Full-time, Work from Office Work Location: Sector 19 Dwarka, Delhi Job Summary : We are looking for highly...
-
E-Commerce Team Lead
1 month ago
india NuvoRetail Full timePosition: E-Commerce Team Lead Please Note: Only Candidates with 2-3 years of experience should apply. Also, experience in AMS is a must. This is a Delhi-based position and work from office only!! Work Location: Sector 19 Dwarka, Delhi Job Summary: We are looking for an E-Commerce Team Lead for our E-Commerce services division. The position requires...
-
E-Commerce Team Lead
2 weeks ago
india NuvoRetail Full timePosition: E-Commerce Team Lead Please Note: Only Candidates with 2-3 years of experience should apply. Also, experience in AMS is a must. This is a Delhi-based position and work from office only!! Work Location: Sector 19 Dwarka, Delhi Job Summary: We are looking for an E-Commerce Team Lead for our E-Commerce services division. The position requires...
-
E-commerce Administrator
3 days ago
india Remote Workmate Pty Ltd Full timeJob Description This is a remote position. E-commerce Administrator Full-time | 40 hours per week Monday to Friday, Any 8 hours straight between 7:00 am to 5:00 pm Philippine Time Php 47,000 take home pay per month About Remote Workmate:We accelerate your success with our simple, direct, and transparent recruitment process. As experts in matching...