E-commerce Administrator

5 days ago

india Remote Workmate Pty Ltd Full time
Job Description

This is a remote position.

E-commerce Administrator 

  • Full-time | 40 hours per week

  • Monday to Friday, Any 8 hours straight between 7:00 am to 5:00 pm Philippine Time

  • Php 47,000 take home pay per month


About Remote Workmate:


We accelerate your success with our simple, direct, and transparent recruitment process. As experts in matching global Filipino talents with unlimited offshore job opportunities, we’re able to guide you throughout your job-seeking journey. We value your time, talent, and skills to bring out your potential. We guarantee you fair pay for work done and bring multiple opportunities your way.


About the Client


Our client is a leading importer and provider of firearms-related products in Australia. With a strong focus on quality, customer satisfaction, and competitive pricing, they offer an exceptional range of brands to cater to the diverse needs of shooting enthusiasts, hunters, and sportsmen. Their team of seasoned professionals possesses extensive knowledge and experience in the firearms industry, enabling them to provide personalized customer service and expert guidance to customers. Committed to maintaining the highest quality, safety, and reliability standards, our client diligently evaluates every product they import. Their vision is to become the premier destination for firearm and accessory enthusiasts in Australia, delivering a seamless experience while adhering to strict safety and legal standards.


About the Role


The E-commerce Administrator is expected to handle various tasks related to product uploads, product descriptions and marketing, and administrative duties for the client's e-commerce platform. The role is open for someone who can take on multiple responsibilities and potentially grow into a leadership role to alleviate the client's workload and improve efficiency.


Responsibilities:

  • Upload new products to the company's website and e-commerce platforms, ensuring accurate and engaging product listings

  • Monitor product availability

  • Communicate updates to dealers and customers, providing timely information on stock levels, backorders, and estimated delivery dates

  • Manage product descriptions, ensuring they are informative, optimized for search engines, and compelling to potential customers

  • Utilize ChatGPT to create product descriptions

  • Handle accounting tasks such as matching payments against invoices on a daily basis and issuing invoices to customers

  • Assist in basic booking tasks preparation for clients/customers, ensuring accurate and timely bookings

  • Handle administrative tasks related to the distribution side of the business, including responding to customer inquiries, managing returns and warranties (RMA), and addressing customer concerns or complaints

  • Coordinate shipments, track orders, and provide updates to customers regarding their purchases and repairs

  • Ensure proactive customer service by promptly responding to customer inquiries, resolving issues, and providing assistance throughout the purchasing process

  • Stay up-to-date with industry trends, e-commerce best practices, and emerging technologies to continuously improve the customer experience


Qualifications

  • Previous experience in e-commerce administration, product management, or a similar role within the firearms industry

  • Familiarity with e-commerce platforms, content management systems, and inventory management systems

  • Strong attention to detail and the ability to maintain accurate and organized product listings

  • Proficient in using ChatGPT for content creation and product description generation

  • Excellent communication and interpersonal skills, with the ability to provide exceptional customer service

  • Basic accounting knowledge and experience in handling payments, invoices, and financial records

  • Proactive problem-solving skills and the ability to multitask in a fast-paced environment

  • Strong organizational skills and the ability to prioritize tasks effectively

  • Knowledge of logistics, shipping processes, and order fulfillment is preferred

  • Familiarity with SEO principles and best practices is a plus

  • Ability to work independently and collaboratively within a team


Tools:

  • Big-commerce, Shopify, Amazon

  • Unleashed

  • Inventory planner

  • Kanban

  • Microsoft Suite, Sharepoint, MS Teams,

  • ChatGPT

  • Experience with Xero is a plus.

Home-Based Requirements:

  • Fast and reliable wired internet connection of not less than 50 mbps

  • Quiet, private home office free from noise background or distractions

  • Updated computer (desktop or laptop), excellent quality headset with microphone, and a working webcam

Please click "I'm Interested"  to access our application page to submit your application.

If you are encountering issues in attaching the documents to your job application, please send the files directly to   and put in the subject line the position title of the role you are applying for. If you are looking for an exciting role without the hassle of the daily commute, then this job is perfect for you

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