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Service Desk – Agent

2 months ago

bangalore, India Tata Consultancy Services Full time

Service Desk – Agent (Voice)

Required Technical Skill Set

2-5

Desktop & Network troubleshooting

  • Requires good verbal and written communication skills as well as strong customer service and interpersonal skills
  • Need for international client (UK)
  • Willingness to work in any shifts including night shifts
  • Accountable to answer customer requests and assisting customer either by email/chat or over the phone
  • Ability to understand customer issue and route to appropriate team
  • Should be ITIL Foundation certified
  • Must be a strong cross-team collaborator
  • Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement
  • Basic knowledge about Systems, backup and Network
  • Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's

1. MCP & ITIL Certification.