Current jobs related to Service Desk Agent - bangalore - Diversified

  • Service Desk Agent

    3 days ago

    bangalore, India Tata Consultancy Services Full time

    Skill : Service Desk Agent L1Job Location : BengaluruExperience : 1 to 3 YearsJob Description :Manage the day-to-day activities of IT- Helpdesk Operations.Manage and co-ordinate the processing of incoming calls/Chats/ tickets to ensure timely and effective resolution of incidents and requests as per pre-defined SLA.Co-ordinate and implement processes and...

  • Service Desk Agent

    4 days ago

    bangalore, India Tata Consultancy Services Full time

    Skill : Service Desk Agent L1 Job Location : Bengaluru Experience : 1 to 3 Years Job Description : Manage the day-to-day activities of IT- Helpdesk Operations. Manage and co-ordinate the processing of incoming calls/Chats/ tickets to ensure timely and effective resolution of incidents and requests as per pre-defined SLA. Co-ordinate and implement processes...

  • Service Desk Agent

    3 weeks ago

    Bangalore, India Tata Consultancy Services Full time

    Dear Candidate Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. Role: Service Desk Agent Location: Bangalore Experience Range: 4 to 6 years Mode Of Interview : Inperson Drive Venue:Tata...

  • Service Desk Agent

    2 weeks ago

    Bangalore Urban, India Tata Consultancy Services Full time

    Skill : Service Desk Agent L1Job Location : BengaluruExperience : 2 to 8 YearsJob Description :Infrastructure technical support experience Willingness to work in night shifts and weekends Good functional knowledge of desktop/hardware/messaging/networks Excellent communication skills Must have International voice process experience CompTIA A+, N+, ITIL...

  • Service Desk Agent

    2 weeks ago

    Bangalore Urban, India Tata Consultancy Services Full time

    Skill : Service Desk Agent L1 Job Location : Bengaluru Experience : 2 to 8 Years Job Description : Infrastructure technical support experience Willingness to work in night shifts and weekends Good functional knowledge of desktop/hardware/messaging/networks Excellent communication skills Must have International voice process experience CompTIA A+, N+,...

  • Service Desk Agent

    2 weeks ago

    Bangalore Urban, India Tata Consultancy Services Full time

    Skill : Service Desk Agent L1 Job Location : Bengaluru Experience : 2 to 8 Years Job Description : Infrastructure technical support experience Willingness to work in night shifts and weekends Good functional knowledge of desktop/hardware/messaging/networks Excellent communication skills Must have International voice process experience CompTIA A+, N+,...

  • Service Desk Agent

    3 weeks ago

    Bangalore, India Tata Consultancy Services Full time

    Dear Candidate Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. Role: Service Desk Agent Location: Bangalore Experience Range: 4 to 6 years Mode Of Interview : Inperson Drive Venue:Tata...

  • Service Desk Agent

    3 weeks ago

    Bangalore, India Tata Consultancy Services Full time

    Dear Candidate Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. Role: Service Desk Agent Location: Bangalore Experience Range: 3 - 4 Years Educational Qualification : 15 Years of Full Time...

  • Service Desk Agent

    2 weeks ago

    Bangalore Division, India Tata Consultancy Services Full time

    Dear CandidateGreetings from TCS !!!TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.Role: Service Desk AgentLocation: BangaloreExperience Range: 4 to 6 yearsMode Of Interview : Inperson DriveVenue:Tata Consultancy Services...

  • Service Desk Agent

    2 weeks ago

    Bangalore Division, India Tata Consultancy Services Full time

    Dear CandidateGreetings from TCS !!!TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.Role: Service Desk AgentLocation: BangaloreExperience Range: 4 to 6 yearsMode Of Interview : Inperson DriveVenue:Tata Consultancy Services...

  • Service Desk Operations Leads

    2 weeks ago

    Bangalore Urban, India Tata Consultancy Services Full time

    Dear Candidate! Greetings from TCS !!! Role: Service Desk Operations Leads Location: Bangalore/Chennai Experience Range: 5 to 8 Years Job Description: Technical Lead for Operations Team. Review current major incidents, scheduled outages, and business events for the day to assess any adjustments to staffing plans. Review shift staffing to understand who is...

  • Service Desk Operations Leads

    2 weeks ago

    Bangalore Urban, India Tata Consultancy Services Full time

    Dear Candidate! Greetings from TCS !!! Role: Service Desk Operations Leads Location: Bangalore/Chennai Experience Range: 5 to 8 Years Job Description: Technical Lead for Operations Team. Review current major incidents, scheduled outages, and business events for the day to assess any adjustments to staffing plans. Review shift staffing to understand who is...

  • Service Desk Operations Leads

    3 weeks ago

    bangalore, India Tata Consultancy Services Full time

    Dear Candidate! Greetings from TCS !!! Role: Service Desk Operations Leads Location: Bangalore/Chennai Experience Range: 5 to 8 Years Job Description: Technical Lead for Operations Team. Review current major incidents, scheduled outages, and business events for the day to assess any adjustments to staffing plans. Review shift staffing to understand...

  • Service Desk Agent

    2 weeks ago

    Bangalore Urban, India Tata Consultancy Services Full time

    Dear CandidateGreetings from TCS !!!TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.Role: Service Desk AgentLocation: BangaloreExperience Range: 3 - 4 YearsEducational Qualification : 15 Years of Full Time EducationJob...

  • Service Desk Operations Leads

    2 weeks ago

    Bangalore Urban, India Tata Consultancy Services Full time

    Dear Candidate!Greetings from TCS !!!Role: Service Desk Operations LeadsLocation: Bangalore/ChennaiExperience Range: 5 to 8 YearsJob Description:Technical Lead for Operations Team.Review current major incidents, scheduled outages, and business events for the day to assess any adjustments to staffing plans.Review shift staffing to understand who is working,...

  • Service Desk

    3 weeks ago

    Bangalore, India ITC Infotech Full time

    We are looking for a competent Help desk L1 technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its...

  • Service Desk Manager

    2 weeks ago

    Bangalore Urban, India Mobile Programming LLC Full time

    Notice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve...

  • Service Desk Agent

    2 weeks ago

    Bangalore Urban, India Diversified Full time

    Job Summary: The NOC Agent - Tier 1 is responsible for handling all client interactions through our ticketing system, making sure to document every step of the process from start to finish. This includes performing initial triage and troubleshooting of the issue, and deciding whether the issue needs to be assigned to the Tier II team or if a technician needs...

  • Service Desk Agent

    2 weeks ago

    Bangalore Urban, India Diversified Full time

    Job Summary:The NOC Agent - Tier 1 is responsible for handling all client interactions through our ticketingsystem, making sure to document every step of the process from start to finish. This includesperforming initial triage and troubleshooting of the issue, and deciding whether the issue needs tobe assigned to the Tier II team or if a technician needs to...

  • Service Desk Agent

    2 weeks ago

    Bangalore Urban, India Diversified Full time

    Job Summary: The NOC Agent - Tier 1 is responsible for handling all client interactions through our ticketing system, making sure to document every step of the process from start to finish. This includes performing initial triage and troubleshooting of the issue, and deciding whether the issue needs to be assigned to the Tier II team or if a technician needs...

Service Desk Agent

2 weeks ago

bangalore, India Diversified Full time

Job Summary:

The NOC Agent - Tier 1 is responsible for handling all client interactions through our ticketing

system, making sure to document every step of the process from start to finish. This includes

performing initial triage and troubleshooting of the issue, and deciding whether the issue needs to

be assigned to the Tier II team or if a technician needs to be dispatched to the site.


Primary Duties and Responsibilities:

• Receive and track service requests from clients via phone, email, chat, Customer Portal, or automated ticket alerts.

• Make outbound calls for proactive monitoring of tickets.

• Complete Tier 1 level troubleshooting with internal and external clients.

• Work with team members as needed to ensure proper ticket entitlement/coverage.

• Provide remote white glove support for client meetings/events as required.

• Adhere to all departmental and company-wide guidelines, practices, policies, and procedures.

• Log and track issues using incident/problem management database (ConnectWise) with accurate, up to date information.

• Work with NOC Tier 2 Agents, Field Technicians, subcontractors, and clients to maintain communication on open service tickets.

• Maintain tickets; update and follow-up with internal and external clients/personnel within the required contractual SLA timeframe.

• Review open tickets to ensure timely resolution.

• Provide updates to clients on any changes to their service ticket.

• Communicate with prospective clients and refer them to Sales as needed.

• Determine when an issue requires escalation to a higher-level support member or management.


Complexity:

Handle multiple issues and prioritize which issue resolution demands priority while balancing quality and service delivery to clients.


Decision Making Authority:

Accountable for identifying issues that need to be escalated to Tier 2, Management, or another internal party who can resolve.


Education/Certifications:

 High School Diploma or Graduation

 CompTia A+ Certification (preferred)

 CompTia Network+ Certification (preferred)

 Avixa CTS Certification (preferred)


Required Knowledge, Experience and Skills:

 At least one-year related customer service industry experience; or equivalent combination of

education and experience.

 Ability to read and interpret documents such as safety rules, operating instructions, and

procedure manuals.

 Ability to write routine reports and correspondence.

 Ability to transcribe onsite reports from technicians.

 Ability to interpret a variety of instructions furnished in written or oral form.

 Ability to solve problems and deal with variables in situations where limited standardization

exists.

 Ability to provide an excellent customer experience to clients.

 Open to feedback and direction

 Accountable, reliable and takes ownership.

 Proficient with Microsoft Office Suite.

 Exceptional interpersonal & communication skills.

 Strong attention to detail.

 Ability to quickly switch between tasks and work under pressure with excellent results.

 Ability to work both independently and within a team.

 Excellent organizational skills & ability to maintain accurate records

 Ability to work in stressful situations.

 Ability to meet deadlines.

Desired Knowledge, Experience and Skills:

 Experience with audio-visual, corporate video, and/or IT related systems.

 Experience with ticketing systems (ConnectWise, Salesforce, Service Now, Remedy, Zendesk,

etc)

 Experience with ERP and/or CRM applications.