▷ [High Salary] Enterprise Customer Success Manager
4 days ago
About OrbitShift
OrbitShift is an AI-led SaaS Product transforming enterprise consultative technology sales. With a top-notch team of leaders from Amazon, McKinsey, IIT, Stanford, we’ve raised $8.5M from marquee investors like PeakXV (Sequoia Surge) & Stellaris Venture Partners. We’re currently expanding our teams across India & USA.
About the role
We’re looking for a rockstar Customer Success Manager looking to join a dynamic, fast-paced environment, work closely with cross-functional teams, with prior customer success experience in B2B SaaS product startups for enterprise clients in US and Europe geographies. The CSM will work with the founders directly.
Responsibilities
- Manage a portfolio of customer accounts & be responsible to drive higher product adoption and customer satisfaction- Onboard new customers & conduct tool trainings- Be the POC for any customer queries or concerns & maintain strong relationships with key stakeholders from customer companies- Own and improve customer satisfaction metrics & collect testimonials- Lead QBRs (Quarterly Business Reviews) and regular check-ins with clients to review product usage and satisfaction- Collect customer feedback to guide continuous product and service improvement- Work closely with Product team to document & improve product usage metrics- Lead implementation of customer success initiatives
Requirements
- Bachelor’s or Master’s degree from a Tier 1 institute. MBA preferred.- 2-7 years of relevant customer success experience in Series B/C/D B2B SaaS product startups for enterprise customer segment in US/Europe geographies- Excellent communications & presentation skills.- Customer-centric mindset & great attention to detail- Entrepreneurial mind-set to take initiatives and drive charge.
Why choose OrbitShift
- We’re a lean team with a flat hierarchy- Now is the best time to join as we’ve already cracked the code on a product that customers love, but are early-stage enough offering unparalleled learning opportunities- High ownership & transparency- Fast-tracked growth and career progression- You get to build for and sell to an international enterprise customer base- Hybrid work setup & flexible work hours- Competitive salary & equity- Health Insurance for employees & their families- Professional Development allowance for online courses
*OrbitShift is an equal-opportunity employer. Candidates will not be discriminated against based on race, ethnicity, color, religion, caste, sex, gender identity, sexual orientation, national origin, veteran, or disability status.
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