Customer success manager

2 months ago

Bengaluru, India Lucidity Full time
Role : Customer Success Manager (US/EU Enterprise Customers)
Location : Bangalore
About us
At Lucidity, we are pioneering the digital transformation of cloud storage with our state-of-the-art cloud storage management platform - a first-of-its-kind solution. Our innovative deep tech leverages the power of data science, workflow automation, and system integration to deliver a seamless cloud infrastructure management experience. Our revolutionary "No Ops for Cloud Storage" approach sets a new standard in infrastructure uptime, application performance optimization, and cloud cost savings, all accessible through an intuitive, user-friendly interface.
Join the Lucidity team and become a part of a dynamic ecosystem that is defining the future of cloud storage. Embrace your entrepreneurial spirit, challenge the status quo, and lead the charge in this exciting, ever-evolving industry.
With us, you'll have the opportunity to work with the latest technologies, collaborate with a diverse group of top-notch individuals, and make a tangible impact on the world.
Responsibilities:
As a Customer Success Manager, you will guide & advise a wide variety of customers, ensure they launch Lucidity successfully and are continually driving business value from Lucidity.
Will own retention, churn rate, and upsells.
Working closely with Lucidity Sales and Product Team, you'll provide input into strategic customer plans to help identify areas where existing customers could improve their use of Lucidity.
Customer Success Manager acts as a liaison between cloud consultant and sales, incorporating product expertise and customer feedback.
Building relationship with champions from customer & making sure they achieve their internal KPI.
Consistently meet and exceed daily and weekly call goals for providing touchpoints for existing customers.
Understand customer pain points and help drive escalations by coordinating between Product Management, Support groups, and other cross teams
Requirements:
Relevant Experience of 7-8 years with minimum of 4 years in customer facing role managing customer success.
Great in building relationships with customers.
Have handled Enterprise customers before.
Expertise in public cloud – AWS, Azure, and/or GCP with architect-level certification would be an added advantage.
Strong organization and presentation skills Excellent customer relationship and communication skills.
The ability to manage many high-priority tasks at the same time.
Should be comfortable working in US East time zone.
What do we promise?
A high growth work environment
Autonomy to decide & deliver on KPIs
Work from home options | Unlimited Leaves
Attractive ESOPs for deserving candidates. Potential to see 100x in the next 5 years.

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