Customer Success Manager
2 months ago
Location - Bangalore
What will you do?As a Customer Success Manager at Superset, you’ll be responsible for handling our university/corporate clients, ensuring successful launch and adoption of Superset products, handholding during initial implementation of the software platform and building long-term relationships with them. We need help with:Managing multiple stakeholders and understanding their respective business needs throughout the client lifecycle,Providing good customer experience by ensuring that Superset is successfully and smoothly rolled out to the client - provide software platform training to placements staff and help them set-up the platform,Handling escalations and ensuring long term working relationship with the respective corporate POCs,You’ll be required to help clients with respect to the platform use, best practices, and promote adoptionKeeping a track of adoption metrics to preempt churn rate and managing renewals .
Requirements | You’ll be a great addition to the team if:You have 2+ years of experience in account management/customer success/client-facing role/operations,You have excellent communication abilities including the ability to listen, understand, assist rightly to the clients,You understand that maintaining relations is more about understanding people's psyche than just providing feature resolutions,You are passionate about product craftsmanship and care about great customer experience,Your experience working with cross-functional teams in a SaaS or a software company would be an added advantage.
How can Superset help you on your journey?Two things are well ingrained in our culture:○ We need people to take ownership = we don’t micromanage/follow-up on our people because we trust them to deliver the best work possible○ We ensure to provide resources and remove bottlenecks that deter our people from delivering the best of their workIf you’re at a stage in life where you are looking for challenges, you’re at the right place,We’re a team of proactive, versatile, independent and collaborative mindsets. We provide the liberty to experiment and be creative wherever necessary, and get things done,We understand that making mistakes comes in handy when you’re growing in your career. As long as you’re learning from your mistakes, you’ll fit well with us,Our people have the freedom to approach, own, and solve problems creatively,Our customers rely on our products to do their most important work, which means they rely on us to build things the right way,We’re inclusive of a product team who is always listening, deliberating, and delivering.
-
Customer Success Representative
4 weeks ago
Bengaluru, Karnataka, India Quest For Success Full time**Quest for Success: A Leader in Education Excellence**We are a renowned SAT and AP training institute in India, committed to delivering exceptional results. With a proven track record of success, we empower students to achieve their academic goals through comprehensive preparation programs.**About the Role:**We are seeking a highly skilled CUSTOMER SUCCESS...
-
Customer success manager
4 weeks ago
Bengaluru, India Torry Harris Integration Solutions Full timeAbout Torry Harris:Torry Harris Business Solutions is a renowned leader in integration-led digital enablement and transformation. We are specialized IT service and Digital product providers – working for over twenty-five years in the integration space towards enhancing digital connectivity. Our Digital Products combined with our core integration enabled...
-
Customer success manager
4 weeks ago
Bengaluru, India Kapture CX Full timeJob Title: Customer Success ManagerLocation : Bangalore, OnsiteCompany Overview :Founded in 2014 in Bangalore, Kapture CX is a leading Saa S company specializing in a sophisticated customer support automation platform. Our all-encompassing solution caters to clients across the globe, with a strong presence in industries such as retail, travel, BFSI,...
-
Customer Success Manager
4 weeks ago
Bengaluru, India Torry Harris Integration Solutions Full timeAbout Torry Harris:Torry Harris Business Solutions is a renowned leader in integration-led digital enablement and transformation. We are specialized IT service and Digital product providers – working for over twenty-five years in the integration space towards enhancing digital connectivity. Our Digital Products combined with our core integration enabled...
-
Customer Success Manager
4 weeks ago
Bengaluru, India Kapture CX Full timeJob Title: Customer Success Manager Location : Bangalore, OnsiteCompany Overview : Founded in 2014 in Bangalore, Kapture CX is a leading SaaS company specializing in a sophisticated customer support automation platform. Our all-encompassing solution caters to clients across the globe, with a strong presence in industries such as retail, travel, BFSI,...
-
Customer Success Manager
4 weeks ago
Bengaluru, India Kapture CX Full timeJob Title: Customer Success Manager Location : Bangalore, OnsiteCompany Overview : Founded in 2014 in Bangalore, Kapture CX is a leading SaaS company specializing in a sophisticated customer support automation platform. Our all-encompassing solution caters to clients across the globe, with a strong presence in industries such as retail, travel, BFSI,...
-
Customer success manager
2 months ago
Bengaluru, India Lucidity Full timeRole : Customer Success Manager (US/EU Enterprise Customers)Location : BangaloreAbout usAt Lucidity, we are pioneering the digital transformation of cloud storage with our state-of-the-art cloud storage management platform - a first-of-its-kind solution. Our innovative deep tech leverages the power of data science, workflow automation, and system...
-
Customer success manager
4 weeks ago
Bengaluru, India Animaker Inc. Full timeAnimaker is looking for an energetic and ambitious Account Manager or Customer Success Manager. As a fast-paced startup with revolutionary, innovative solutions in the visual content creation space, we aim to create a difference and delight our customers. We have over 10 million users from 190+ countries; with 100’s being Fortune 500 companies like...
-
Customer success manager
3 weeks ago
Bengaluru, India Tales Hiring Full timePosition - Customer Success ManagerExperience 10-15 yearBudget - As per the marketLocation - BengaluruNP - 30 daysRequired Skills: Operations, Client Management, Stakeholder Management, Digital Marketing, Team ManagementAbout the Role : Customer Success ManagerResponsibilitiesManage service delivery and customer satisfaction (KPI : Responsiveness and...
-
Customer Success Manager
4 weeks ago
Bengaluru, India Animaker Inc. Full timeAnimaker is looking for an energetic and ambitious Account Manager or Customer Success Manager .As a fast-paced startup with revolutionary, innovative solutions in the visual content creation space, we aim to create a difference and delight our customers. We have over 10 million users from 190+ countries; with 100’s being Fortune 500 companies like...
-
Customer Success Manager
4 weeks ago
Bengaluru, India Animaker Inc. Full timeAnimaker is looking for an energetic and ambitious Account Manager or Customer Success Manager .As a fast-paced startup with revolutionary, innovative solutions in the visual content creation space, we aim to create a difference and delight our customers. We have over 10 million users from 190+ countries; with 100’s being Fortune 500 companies like...
-
Customer Success Manager
4 weeks ago
Bengaluru, India Animaker Inc. Full timeAnimaker is looking for an energetic and ambitious Account Manager or Customer Success Manager .As a fast-paced startup with revolutionary, innovative solutions in the visual content creation space, we aim to create a difference and delight our customers. We have over 10 million users from 190+ countries; with 100’s being Fortune 500 companies like...
-
Customer success manager
4 weeks ago
Bengaluru, India Vodafone Full timeRole purpose:As a Customer Success Manager, you will be responsible for executing a comprehensive customer success management strategy aimed at customer retention, churn mitigation, and driving the adoption and consumption of services. Your role will involve building and maintaining strong relationships with Standard/Enhanced Global Enterprise Customers (TCV...
-
Customer Success Manager
4 weeks ago
Bengaluru, India Vodafone Full timeRole purpose: As a Customer Success Manager, you will be responsible for executing a comprehensive customer success management strategy aimed at customer retention, churn mitigation, and driving the adoption and consumption of services. Your role will involve building and maintaining strong relationships with Standard/Enhanced Global Enterprise Customers...
-
Customer success manager
1 month ago
Bengaluru, India Shopalyst Full timeAbout Shopalyst:Shopalyst offers a Discovery Commerce platform for digital marketers. Combining data, AI and deep integrations with digital media and e-commerce platforms, Shopalyst connects people with products they love. More than 500 marquee brands leverage our Saa S platform for data driven marketing and sales in 30 countries across Asia, Europe and...
-
Customer Success Manager
2 months ago
Bengaluru, India Omind Full timeAbout Us:At Omind, we embarked on a journey to revolutionize the way businesses connect with their customers. Our vision is simple yet powerful: to infuse every digital interaction with a sense of humanity and warmth. Recognizing that the essence of human emotion often gets lost in the digital realm, Omind was created to bridge this gap. Using advanced AI,...
-
Draup - Manager - Customer Success
1 month ago
Bengaluru, India Draup Full timeResponsibilities:Drive Customer Success Outcomes:- Increase Net Revenue Retention and Gross Revenue Retention- Expand our Share of Wallet in accounts through cross-sell and up-sell- Influence lifetime value through higher produce adoption, customer satisfaction and overall health scores- Drive new business growth through greater advocacy and...
-
Customer success manager
3 weeks ago
Bengaluru, India HeadSpin Full timeWho We AreHead Spin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 90+ locations, the Head Spin Platform enables manual andautomated app testing with a wide range of devices, including both...
-
Senior customer success manager
1 month ago
Bengaluru, India Relyance AI Full timeAs Relyance AI’s Senior Customer Success Manager, you will be responsible for managing the adoption, expansion, retention, and overall post-implementation experience for your portfolio of customers. You’ll need to establish trust and build relationships with different customer stakeholders (including managers, directors, VPs, and CISOs) and develop joint...
-
Senior Customer Success Manager
1 month ago
Bengaluru, India Relyance AI Full timeAs Relyance AI’s Senior Customer Success Manager, you will be responsible for managing the adoption, expansion, retention, and overall post-implementation experience for your portfolio of customers. You’ll need to establish trust and build relationships with different customer stakeholders (including managers, directors, VPs, and CISOs) and develop joint...
