OrbitShift.AI | Enterprise Customer Success Manager | bangalore
1 week ago
About OrbitShiftOrbitShift is an AI-led SaaS Product transforming enterprise consultative technology sales. With a top-notch team of leaders from Amazon, McKinsey, IIT, Stanford, we’ve raised $8.5M from marquee investors like PeakXV (Sequoia Surge) & Stellaris Venture Partners. We’re currently expanding our teams across India & USA.
About the roleWe’re looking for a rockstar Customer Success Manager looking to join a dynamic, fast-paced environment, work closely with cross-functional teams, with prior customer success experience in B2B SaaS product startups for enterprise clients in US and Europe geographies. The CSM will work with the founders directly.
ResponsibilitiesManage a portfolio of customer accounts & be responsible to drive higher product adoption and customer satisfactionOnboard new customers & conduct tool trainingsBe the POC for any customer queries or concerns & maintain strong relationships with key stakeholders from customer companiesOwn and improve customer satisfaction metrics & collect testimonialsLead QBRs (Quarterly Business Reviews) and regular check-ins with clients to review product usage and satisfactionCollect customer feedback to guide continuous product and service improvementWork closely with Product team to document & improve product usage metricsLead implementation of customer success initiatives
RequirementsBachelor’s or Master’s degree from a Tier 1 institute. MBA preferred.2-7 years of relevant customer success experience in Series B/C/D B2B SaaS product startups for enterprise customer segment in US/Europe geographiesExcellent communications & presentation skills.Customer-centric mindset & great attention to detailEntrepreneurial mind-set to take initiatives and drive charge.
Why choose OrbitShiftWe’re a lean team with a flat hierarchyNow is the best time to join as we’ve already cracked the code on a product that customers love, but are early-stage enough offering unparalleled learning opportunitiesHigh ownership & transparencyFast-tracked growth and career progressionYou get to build for and sell to an international enterprise customer baseHybrid work setup & flexible work hoursCompetitive salary & equityHealth Insurance for employees & their familiesProfessional Development allowance for online courses
*OrbitShift is an equal-opportunity employer. Candidates will not be discriminated against based on race, ethnicity, color, religion, caste, sex, gender identity, sexual orientation, national origin, veteran, or disability status.
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