Enterprise Customer Success Manager

1 week ago

Bengaluru, India OrbitShift.AI Full time

Must be comfortable working late hours, as the main geographies are US & EU


About OrbitShift

OrbitShift is an AI-led SaaS Product transforming enterprise consultative technology sales. With a top-notch team of leaders from Amazon, McKinsey, IIT, Stanford, we’ve raised $8.5M from marquee investors like PeakXV (Sequoia Surge) & Stellaris Venture Partners. We’re currently expanding our teams across India & USA.


About the role

We’re looking for a rockstar Customer Success Manager looking to join a dynamic, fast-paced environment, work closely with cross-functional teams, with prior customer success experience in B2B SaaS product startups for enterprise clients in US and Europe geographies. The CSM will work with the founders directly.


Responsibilities

  • Manage a portfolio of customer accounts & be responsible to drive higher product adoption and customer satisfaction
  • Onboard new customers & conduct tool trainings
  • Be the POC for any customer queries or concerns & maintain strong relationships with key stakeholders from customer companies
  • Own and improve customer satisfaction metrics & collect testimonials
  • Lead QBRs (Quarterly Business Reviews) and regular check-ins with clients to review product usage and satisfaction
  • Collect customer feedback to guide continuous product and service improvement
  • Work closely with Product team to document & improve product usage metrics
  • Lead implementation of customer success initiatives


Requirements

  • Bachelor’s or Master’s degree from a Tier 1 institute. MBA preferred.
  • 2-7 years of relevant customer success experience in Series B/C/D B2B SaaS product startups for enterprise customer segment in US/Europe geographies
  • Excellent communications & presentation skills.
  • Customer-centric mindset & great attention to detail
  • Entrepreneurial mind-set to take initiatives and drive charge.


Why choose OrbitShift

  • We’re a lean team with a flat hierarchy
  • Now is the best time to join as we’ve already cracked the code on a product that customers love, but are early-stage enough offering unparalleled learning opportunities
  • High ownership & transparency
  • Fast-tracked growth and career progression
  • You get to build for and sell to an international enterprise customer base
  • Hybrid work setup & flexible work hours
  • Competitive salary & equity
  • Health Insurance for employees & their families
  • Professional Development allowance for online courses



*OrbitShift is an equal-opportunity employer. Candidates will not be discriminated against based on race, ethnicity, color, religion, caste, sex, gender identity, sexual orientation, national origin, veteran, or disability status.

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