Customer Experience Manager
3 weeks ago
Aboutthe Role Looking fora midsenior resource with an MBA degree and experience of 46 yearsin a D2C company for managing customer experience and Net PromoterScore. The person will directly report to one of the cofounders andmanage a team of 2people.
Requirementsof theRole
- Createbusiness impact with CX resulting in positive WOM &customer repeat
- Design and develop the employeerecognition program for bringing CX alive in theregions
- Deep dive & creation of systems& processes to eradicate theconcern
- Create systems and processes to ensurecompliance with capturing the usage experience granularity andownership by the sales team & bringing collective ownershipof customers across functions
- Endtoendownership of the Net PromoterScore
Qualificationsof theRole
- MBAfrom a Tier1 or Tier2 B School (Preferred notmandatory)
- Minimum 4 years of experience inFintech Ecommerce or Consumer Tech is amust
- Managing grooming and leading for 12 yearswhile building the Net Promoter Score
- Location:Bangalore and Working Days: 5.5 days a week (Alternate Saturdaysare off)
customer experience,netpromoter score,customer service
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