Assistant Manager

4 weeks ago


Sany, India Randstad India Full time

Job Purpose:

Work closely withcustomers to ensure satisfaction in the delivered parts and toresolve Quality complaints.

To be acommunication bridge between Customer and plant.

Role:

Responsible for Customer complaint handling& Warranty handling

ESSENTIAL DUTIES ANDRESPONSIBILITIES:

1. Handle 0 Km and field concerns

Visiting to customer forpreliminary investigation and discussionFollow up the activities developed to eliminate problemsreported by customers as 0 km. Analyse theCustomer complaint and communicate immediately to the Stakeholders. Facilitate inspections required atcustomer end and at warehouse for the defective parts.Analysis the issue and provide action plan to customer. Coordinate and work closely with stakeholders for effective implementation of correctiveaction. Monitoring of customerportal

Job Skills &Competencies:

  • Knowledge in APQP & PPAP
  • Effective Communication.
  • Expertisein Problem solving Techniques (8D).
  • Expertisein 7 QC Tools
  • Interpersonal Skills
  • Knowledge in QMS & HSE
  • GD&T(Dimension Skills)
  • Gemba Approach
  • Warranty Analysis

Language : English Tamil & Hindi*


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