Assistant Manager
4 weeks ago
Job Purpose:
Work closely withcustomers to ensure satisfaction in the delivered parts and toresolve Quality complaints.
To be acommunication bridge between Customer and plant.
Role:
Responsible for Customer complaint handling& Warranty handling
ESSENTIAL DUTIES ANDRESPONSIBILITIES:
1. Handle 0 Km and field concerns
Visiting to customer forpreliminary investigation and discussionFollow up the activities developed to eliminate problemsreported by customers as 0 km. Analyse theCustomer complaint and communicate immediately to the Stakeholders. Facilitate inspections required atcustomer end and at warehouse for the defective parts.Analysis the issue and provide action plan to customer. Coordinate and work closely with stakeholders for effective implementation of correctiveaction. Monitoring of customerportal
Job Skills &Competencies:
- Knowledge in APQP & PPAP
- Effective Communication.
- Expertisein Problem solving Techniques (8D).
- Expertisein 7 QC Tools
- Interpersonal Skills
- Knowledge in QMS & HSE
- GD&T(Dimension Skills)
- Gemba Approach
- Warranty Analysis
Language : English Tamil & Hindi*
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