Senior Training Manager

3 weeks ago


Mumbai, Maharashtra, India TP Full time
  • Conducts calibrations with clients on requirements and performance.
  • Seeks client's approval for new test modules before their roll out on the floor. Seeks client's sign-off for updated training material.
  • Drive Performance metrics and ensure all targets are met at daily, weekly & monthly levels
  • Proactive & excellent on meeting on time client defined SLAs
  • Daily, Weekly, Monthly level Governance
  • Operational Excellence:
  • Designs training & test modules based on needs. Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations. Resolves issues pertaining to process knowledge with clients.
  • Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production.
  • Conducts interviews & coordinates with HR for recruiting trainers / trainees Ensure 100% adherence on client driven SOP & BEST T&D compliance Prepare Trainers through TTT/ Platform skills certification
  • Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability
  • Coordinates with all stakeholders to ensure New Hire training process runs effectively  Prepare and attend all business / client reviews & work on the action plans to improve business performance


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