ServiceNow Architect

3 weeks ago

Remote, India IBU Consulting Full time

Job Description :

- Experience in IT solution architecture and understanding of enterprise architecture.

- Good understanding of ServiceNow platform and capabilities.

- Strong understanding of ITIL processes.

- Strong proficiency with scripting in the ServiceNow platform using JavaScript: Business Rules, Script Includes, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly and other ServiceNow supported technologies.

- Must have ITSM hands on experience.

- Exceptional problem-solving capability and ability to think strategically.

- Able to design and implement the Service Management solutions.

- Good understanding of ServiceNow tool best practices.

- Expert knowledge of the ServiceNow CMDB, and Common Services Data Model, Asset management.

- Strong experience in customer facing Service Catalog items.

- Good to have proficiency in SPM, IRM Capabilities.

- Experience in SOAP, REST API integrations.

- Proven consulting experience as a key technical resource leading the development of ITSM, SPM solutions in client environments.

- Good to have ServiceNow SPM Products; PPM, Demand Management, Resource Management, Timecard Management, Agile, SAFe, APM, Financial Management.

- Knowledge of industry and domain frameworks leveraged for ITSM, SPM, ITAM, IRM.

- Experience with key technologies relevant to ServiceNow integration solutions including Web Services, LDAP, JDBC, ODBC, SOAP, REST, SCP, FTPS .etc. and security gateways.

- Ability to listen, interpret, strategize and consult on complex business processes and technical concepts.

- Demonstrated ability to influence and consult with clients, translating technical strategies to business outcomes and business outcomes to technical strategies.

- Excellent interpersonal skills, customer centric attitude, and situational awareness

- Outstanding verbal, written and presentation skills.

- Strong ownership, accountability, and attention to detail in all work efforts

- Superior maturity, professionalism, and judgment; ability to excel with minimum supervision.

- Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum

- Identify process Improvement opportunities through Gen AI, RPA, Ui Path.

Experience Required :

- 8+ years working on the ServiceNow platform.

- Degree or equivalent, preferably in Computer Science or Information Technology

- ServiceNow Certified System Administrator (CSA)

- ServiceNow Certified Application Developer

- ServiceNow Certified Implementation Specialist ITSM

- ServiceNow Certified Implementation Specialist for one or more of the ServiceNow products

Roles & Responsibilities :

- Should be able to work as a lead technical Architect of ServiceNow implementations, demonstrating understanding of the customer requirements, enterprise architecture and desired outcomes.

- Hands on Technical expertise to perform development work as project required post design activities as bandwidth permits.

- Proven expertise in designing and implementing complex ServiceNow solutions, including custom applications, now mobile and integrations.

- Able to work closely with customers and internal team to define, design, and implement ServiceNow solutions and ensuring they address business requirements and align with future state.

- Must provide technical expertise and leadership in ServiceNow platform architecture, guiding both internal teams and customers.

- Should be able to create system design and detailed technical documentation.

- Must configure and enhance ServiceNow platform using scripts and platform capabilities.

- Should be able to conduct deep-dive technical troubleshooting and issue resolution.

- Must lead and participate in Code review, system and integration testing, ensuring best practices are followed.

- Must educate and coach internal team and customer on ServiceNow functionalities and best practices.

- Ensure that all implementation work is carried out in according to the company policies and industry best practices.

- Should be able to contribute in business development activities including identifying new business opportunities, written proposals, presales activities, functional demonstrations and presentations

(ref:hirist.tech)

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