Business Process Architect
3 weeks ago
Job Title : Business Process Architect (ServiceNow)
Location : Remote
Budget : 24 LPA
Shift Timings : Flexible (IST/UK/US)
Overall Job Summary :
The Business Process Architect will lead, coach, and mentor a team of Senior Business Analysts in capturing and refining customers' business processes and desired outcomes. This role involves managing customer outcomes on complex, enterprise-level projects, ensuring efficient and effective process definitions, and collaborating with various stakeholders to deliver high-quality solutions.
Key Responsibilities :
- Workshop Facilitation : Conduct and lead workshops to gather requirements and define customer strategies.
- Process Definition : Lead the definition and mapping of customer processes, ensuring alignment with strategic goals.
- Strategic Recommendations : Analyze customer needs, develop strategies, and create plans/proposals to enhance internal processes and functions.
- Collaboration : Work with Solution and Technical Architects to devise comprehensive project implementation plans.
- Team Development : Oversee and mentor Senior Business Analysts, ensuring their professional growth and effective performance.
- Special Projects : Collaborate with other delivery teams on special projects or assignments, such as Centers of Innovation and Industrialization.
- Customer Outcomes : Manage and ensure the successful delivery of complex, enterprise-level projects, meeting customer expectations and objectives.
- Additional Duties : Perform additional responsibilities as assigned, in alignment with organizational goals.
- Reporting Relationship : Typically reports to a Global Capability Leader or Director of Business Process Architecture.
Education : Bachelor's Degree in Management Information Systems, Business, Computer Science, or a related field.
Certifications :
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS)
- ITIL Foundations
Experience :
- 8+ years of experience in ServiceNow or similar platforms.
- Proven experience with various business process methodologies.
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