Business Process Architect

3 weeks ago


Remote, IN Drimlite Full time

Job Title : Business Process Architect (ServiceNow)

Location : Remote

Budget : 24 LPA

Shift Timings : Flexible (IST/UK/US)

Overall Job Summary :

The Business Process Architect will lead, coach, and mentor a team of Senior Business Analysts in capturing and refining customers' business processes and desired outcomes. This role involves managing customer outcomes on complex, enterprise-level projects, ensuring efficient and effective process definitions, and collaborating with various stakeholders to deliver high-quality solutions.

Key Responsibilities :

- Workshop Facilitation : Conduct and lead workshops to gather requirements and define customer strategies.

- Process Definition : Lead the definition and mapping of customer processes, ensuring alignment with strategic goals.

- Strategic Recommendations : Analyze customer needs, develop strategies, and create plans/proposals to enhance internal processes and functions.

- Collaboration : Work with Solution and Technical Architects to devise comprehensive project implementation plans.

- Team Development : Oversee and mentor Senior Business Analysts, ensuring their professional growth and effective performance.

- Special Projects : Collaborate with other delivery teams on special projects or assignments, such as Centers of Innovation and Industrialization.

- Customer Outcomes : Manage and ensure the successful delivery of complex, enterprise-level projects, meeting customer expectations and objectives.

- Additional Duties : Perform additional responsibilities as assigned, in alignment with organizational goals.

- Reporting Relationship : Typically reports to a Global Capability Leader or Director of Business Process Architecture.

Education : Bachelor's Degree in Management Information Systems, Business, Computer Science, or a related field.

Certifications :

- ServiceNow Certified System Administrator (CSA)

- ServiceNow Certified Implementation Specialist (CIS)

- ITIL Foundations

Experience :

- 8+ years of experience in ServiceNow or similar platforms.

- Proven experience with various business process methodologies.

(ref:hirist.tech)

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