ServiceNow Architect

2 weeks ago


Remote, IN QAAgility Technologies Full time

Job Title : ServiceNow Architect (Service Mapping Specialist).

Experience Level : 10+ years.

Location : Remote.

Job Description : We are seeking an experienced ServiceNow Architect with a focus on Service Mapping to join our team.

- The ideal candidate will have a comprehensive understanding of ServiceNow's IT Operations Management (ITOM) suite and will be responsible for designing and implementing Service Mapping solutions.

- This role requires close collaboration with Technical Business Analysts and Architects to ensure that Service Mapping solutions align with customer business objectives.

Key Responsibilities and Experience :

Service Mapping Design & Implementation :

- Lead the design, development, and deployment of ServiceNow Service Mapping solutions for both on-premise and cloud environments, including AWS, Azure, and Google Cloud.

- Create, customize, and validate Service Mapping patterns to ensure accurate population of the CMDB.

- Develop and maintain custom patterns, probes, and sensors to enhance discovery and mapping capabilities.

- Configure the ServiceNow platform and ITOM applications using industry-leading practices.

- Configure service mapping, including bottom-up and top-down mapping methodologies.

- Experience in configuring and troubleshooting MID Server for Service Mapping.

Discovery & CMDB Integration :

- Implement various types of discovery, including horizontal and top-down discovery, to ensure accurate data collection.

- Experience in mapping Configuration Items (CIs) and understanding of how many CIs have been mapped previously.

- Describe and solve credential issues encountered during Service Mapping and Discovery.

Event Management & Service Health Dashboards :

- Build and validate event management capabilities to support automated Service Health Dashboards.

- Define, create, and monitor Service Mapping health reports and dashboards to ensure continuous service improvement.

Governance & Documentation :

- Develop and implement Service Mapping governance processes, procedures, standards, and policies.

- Maintain detailed documentation for all Service Mapping configurations, patterns, and processes.

- Document and explain the most challenging applications and underlying technologies mapped in previous projects.

Stakeholder Interaction :


- Collaborate with Technical SMEs and stakeholders to gather and validate necessary information for service maps.

- Regularly interact with business and technical stakeholders to ensure Service Mapping solutions meet evolving organizational needs.

Troubleshooting & Issue Resolution :

- Identify, investigate, and resolve Service Mapping issues in a timely manner.

- Provide consultation on system credential requirements, troubleshoot permissions, and resolve network connectivity issues related to Service Mapping.

Technical Proficiency :

- Advanced knowledge of ServiceNow CMDB Architecture and how Service Mapping integrates with the CMDB.

- Expertise in import sets, transform maps, and external data source integration.

- Proficient in Linux, Windows, and SQL commands for building applicable Service Mapping patterns.

- Knowledge of web application development to traverse layers in service maps.

- Experience with industry-standard communication protocols such as HTTP, TCP, SNMP, SOAP, and REST.

Cloud & API Integration :

- Experience with public and private cloud platforms (AWS, Azure, Google Cloud) and their corresponding APIs.

- Ability to integrate cloud resources into ServiceNow Service Mapping and manage their relationships within the CMDB.

Preferred Qualifications :

- ServiceNow Certified Implementation Specialist (CIS) in Service Mapping.

- Experience with ServiceNow ITOM implementations.

- Strong problem-solving skills and a proactive approach to issue resolution.

If you are a ServiceNow expert with extensive experience in Service Mapping and a proven track record of successful implementations, we encourage you to apply.

(ref:hirist.tech)
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