Senior ServiceNow ITSM Architect

4 weeks ago


Remote, India AvanteNow Full time

Key Areas of Responsibility :

- Serve as primary technical point-of-contact for projects and as the face of the development team to the customer.

- Define, at an architectural and design level of detail, technical solutions aligned with our client's business problems and ServiceNow Implementation Best Practices

- Understand customer requirements, translate to solutions, and communicate to clients.

- Estimate Stories, monitor Developer's work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated

- Responsible for Sprint demos and delivery of additional development artifacts, documentation, and knowledge transfer activities if purchased by the client

- Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges

- Help/mentor Developers, Technical Consultants in relation to technical design standards and implementation of best practices

- Maintain expert knowledge of the ServiceNow platform and products

- Perform research into technology partner or other vendor solutions in context of client requirements for integration

- Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements

- Provide mentorship and guidance to other members of the team

- Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities

- Other duties and responsibilities as assigned

Education and/or Experience Qualifications :

- Degree or equivalent, preferably in Computer Science or Information Technology

- 10+ years working on the ServiceNow platform

- 03+ years working on ServiceNow as Architect

- ServiceNow Certified System Administrator (CSA)

- ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)

- At least 1 CIS certification (in addition to CIS-ITSM)

(ref:hirist.tech)

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