Senior ServiceNow ITSM Architect
4 weeks ago
Key Areas of Responsibility :
- Serve as primary technical point-of-contact for projects and as the face of the development team to the customer.
- Define, at an architectural and design level of detail, technical solutions aligned with our client's business problems and ServiceNow Implementation Best Practices
- Understand customer requirements, translate to solutions, and communicate to clients.
- Estimate Stories, monitor Developer's work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
- Responsible for Sprint demos and delivery of additional development artifacts, documentation, and knowledge transfer activities if purchased by the client
- Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges
- Help/mentor Developers, Technical Consultants in relation to technical design standards and implementation of best practices
- Maintain expert knowledge of the ServiceNow platform and products
- Perform research into technology partner or other vendor solutions in context of client requirements for integration
- Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
- Provide mentorship and guidance to other members of the team
- Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
- Other duties and responsibilities as assigned
Education and/or Experience Qualifications :
- Degree or equivalent, preferably in Computer Science or Information Technology
- 10+ years working on the ServiceNow platform
- 03+ years working on ServiceNow as Architect
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
- At least 1 CIS certification (in addition to CIS-ITSM)
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