ServiceNow Lead
2 months ago
Responsibilities :
- Serve as the subject matter expert (SME) for all things ServiceNow, with a deep understanding of ITSM and potentially other relevant modules (e.g, HRSD).
- Lead the end-to-end implementation and configuration of ServiceNow solutions, ensuring alignment with business needs and best practices.
- Work closely with SNOW Product Owners across the organization to gather requirements, define project scope, and create detailed project plans.
- Design and configure workflows, business rules, UI policies, and notifications to optimize ServiceNow for ITSM and other relevant processes.
- Lead overall SNOW development to manage all the enhancements and projects efficiently
- Conduct thorough testing of configurations and customizations to ensure high-quality deliverables.
- Provide technical guidance and mentorship to support team members, fostering knowledge sharing and professional development.
- Partner with internal teams and external vendors to resolve complex technical issues and ensure the smooth operation of the ServiceNow platform.
- Stay up-to-date with the latest ServiceNow releases and proactively identify opportunities to enhance existing functionalities.
- Monitor system performance, identify areas for optimization, and implement necessary improvements.
Requirements :
- Bachelor degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 6-10 years of experience working with ServiceNow in a developer and administrator capacity.
- Proven experience in leading and managing ServiceNow projects.
- In-depth knowledge of ITSM best practices and principles.
- Strong understanding of ServiceNow configuration options and customization capabilities (Glide, UI Policies, etc.
- Excellent analytical and problem-solving skills.
- Experience working in a cross-functional environment.
- Strong communication, collaboration, and interpersonal skills
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