ServiceNow Architect

5 days ago

Remote, India QAAgility Technologies Full time
Job Title: ServiceNow Architect

QAAgility Technologies is seeking an experienced ServiceNow Architect with a focus on Service Mapping to join our team.

Key Responsibilities:
  • Design and implement Service Mapping solutions for on-premise and cloud environments, including AWS, Azure, and Google Cloud.
  • Create, customize, and validate Service Mapping patterns to ensure accurate population of the CMDB.
  • Develop and maintain custom patterns, probes, and sensors to enhance discovery and mapping capabilities.
  • Configure the ServiceNow platform and ITOM applications using industry-leading practices.
  • Configure service mapping, including bottom-up and top-down mapping methodologies.
  • Experience in configuring and troubleshooting MID Server for Service Mapping.
  • Implement various types of discovery, including horizontal and top-down discovery, to ensure accurate data collection.
  • Experience in mapping Configuration Items (CIs) and understanding of how many CIs have been mapped previously.
  • Describe and solve credential issues encountered during Service Mapping and Discovery.
  • Build and validate event management capabilities to support automated Service Health Dashboards.
  • Define, create, and monitor Service Mapping health reports and dashboards to ensure continuous service improvement.
  • Develop and implement Service Mapping governance processes, procedures, standards, and policies.
  • Maintain detailed documentation for all Service Mapping configurations, patterns, and processes.
  • Document and explain the most challenging applications and underlying technologies mapped in previous projects.
  • Collaborate with Technical SMEs and stakeholders to gather and validate necessary information for service maps.
  • Regularly interact with business and technical stakeholders to ensure Service Mapping solutions meet evolving organizational needs.
  • Identify, investigate, and resolve Service Mapping issues in a timely manner.
  • Provide consultation on system credential requirements, troubleshoot permissions, and resolve network connectivity issues related to Service Mapping.
Requirements:
  • Advanced knowledge of ServiceNow CMDB Architecture and how Service Mapping integrates with the CMDB.
  • Expertise in import sets, transform maps, and external data source integration.
  • Proficient in Linux, Windows, and SQL commands for building applicable Service Mapping patterns.
  • Knowledge of web application development to traverse layers in service maps.
  • Experience with industry-standard communication protocols such as HTTP, TCP, SNMP, SOAP, and REST.
  • Experience with public and private cloud platforms (AWS, Azure, Google Cloud) and their corresponding APIs.
Preferred Qualifications:
  • ServiceNow Certified Implementation Specialist (CIS) in Service Mapping.
  • Experience with ServiceNow ITOM implementations.
  • Strong problem-solving skills and a proactive approach to issue resolution.

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