Senior ServiceNow Architect

3 weeks ago


Remote, India MindTrilogy IT Solutions Pvt. Ltd Full time

Key Responsibilities :

- Design and architect comprehensive ServiceNow solutions to optimize IT service delivery, automate business processes, and streamline workflows across the organization.

- Possess in-depth knowledge of all core ServiceNow modules, including ITSM (Incident, Change, Problem Management, Agent Chat), ITAM, ITOM, and CMDB.

- Lead the design and development of robust integrations with internal and external systems, leveraging both out-of-the-box integrations and custom implementations using REST APIs, JavaScript, and GlideAjax.

- Champion best practices for Configuration Management Database (CMDB) implementations, ensuring accurate and up-to-date asset data.

- Architect and oversee the development of custom applications on the ServiceNow platform to meet specific business and IT requirements.

- Continuously identify opportunities for improvement and lead initiatives to enhance the efficiency and effectiveness of the ServiceNow platform.

Required Skills and Experience :

- Minimum 12-15 years of experience working with ServiceNow across all core functionalities (ITSM, ITAM, ITOM, CMDB).

- Proven track record of successfully architecting, designing, developing, and implementing complex ServiceNow solutions.

- Extensive experience in designing and building integrations with external systems using REST APIs (OOB and custom).

- Mastery of ServiceNow scripting languages like JavaScript and GlideAjax.

- Demonstrated leadership experience in managing and mentoring ServiceNow developer teams.

- Strong analytical and problem-solving skills with a focus on continuous improvement.

- Excellent communication, collaboration, and presentation skills.

Desired Skills and Experience :

- Experience with ServiceNow APIs and web services.

- Experience with cloud platforms (AWS, Azure, etc.) beneficial.

- Experience with CI/CD practices for ServiceNow deployments.

- In-depth knowledge of IT service management (ITSM) best practices.

- Proven ability to translate business needs into actionable ServiceNow solutions

(ref:hirist.tech)

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