Head of Service Delivery
3 weeks ago
- Collaborate with the CEO and CXOs in setting and driving organizational vision,
operational strategy, and hiring needs
- Translate strategy into actionable goals for performance and growth helping to
implement organization-wide goal setting, performance management and annual
operating plan
- Oversee company operations and employee productivity, build a highly inclusive
culture where team members thrive and organizational outcomes are met
- Assess and implement improved processes and new technologies, and collaborate
with management regarding the implementation of these improvements.
- Evaluate performance by analyzing data and metrics and establish corrective
measures where needed
- Manage budgets, capital investment and expenses to ensure that the company
achieves targets on growth, profitability and customer metrics
- Manage relationships with partners/vendors
- Maintain and build trusted relationships with key customers, clients, partners, and
stakeholders
What We Seek:
- Proven experience/ track record as Head of Operations/Delivery or in a similar
role in the development sector
- Understanding of business functions such as HR, Finance, marketing, etc.
- Working knowledge of data analysis and performance/operation metrics
- Exceptional organizational and leadership abilities
- Excellent interpersonal and communication skills
- Competence in decision-making and problem-solving
- Readiness to travel extensively
- MBA or Masters in a related discipline
-
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