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Service Delivery Manager

4 months ago

delhi, India Fiserv Full time
Skills: Service Delivery, ITIL, Application Development
Location: Bengaluru, Chennai, Pune
What a successful Service Delivery Manager do at Fiserv?
A full-time role, the service delivery manager is also expected to identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders. The service delivery manager jobs, which embrace both administrative and technical roles, are best suited for skilled and hard-working individuals who possess superb leadership and interpersonal skills, and who are passionate about delivering end-to-end customer-driven solutions.
What you will do?
Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
Developing a deep understanding of projects to gain insights into the scope of service delivery
Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades and providing accurate and regular reports to the management on performance of the service delivery
Collaborating with technical design teams to set standards for software, hardware, and security
What You Will Need to Have:
12+ years of experience in service delivery management with having experience in Application Development projects.
Required strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.
Required experience in Leading personnel management, including staff recruitment, performance assessment, training, and mentoring.
They should have a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management
What would be great to have:
Access Management experience is preferred.
Experience in Java or .net technologies based projects is preferred.