Service Delivery Manager
4 weeks ago
Roles andResponsibilities:
- Excellentand clear written and spoken communication skills inEnglish.
- Acceptablepresentation skills. Proficiency in using Outlook Word Excel andPowerPoint.
- Managingsupport services request qualification and prioritise of supporttickets.
- Monitoringand management of the tickets SLAs escalationsetc.
- Handlemultiple resource pools and optimal usage of available resourceswithin theorganization.
- Prepareand maintain skill matrix within the availableresources.
- Identifyfreelancers and thirdparty vendors to meet demand surge ofresources and mitigate skill shortage within thecompany.
- Identifythe strength and weakness of the resources and use them insituationsaccordingly.
- Shouldbe able to interact and engage with customers take feedback andensure customersatisfaction.
Requirements
SkillsRequired:
- Shouldhave good understanding of ITIL standards for IT services delivery.ITIL certified shall bepreferred.
- Shouldhave good understanding of help desk management monitoring& managementtools.
- Shouldhave clear understanding of IT Infrastructure Networks SecurityCloud and Data Management. May not behandson.
- Skillsin creation of dashboards and reports forcustomers.
- Shouldhave expertise in ONE technology area ( Like VM Ware Red Hat orMicrosoft Data centre and understanding of Infrasolutions)
- Minimumexperience of 7 years in managing IT services delivery teams in aService Provider or multitenantdomain
Benefits
Compensation: No bar for the rightcandidate
AccidentalInsurance
LeaveEncashment
PaidSickTime
ProvidentFund
Gratuityas per rule over and aboveCTC
1.Should have good understanding of ITIL standards for IT servicesdelivery. ITIL certified shall be preferred. 2. Should have goodunderstanding of helpdesk management, monitoring & managementtools. 3. Should have clear understanding on IT Infrastructure,Networks, Security, Cloud and Data Management. May not be hands-on.4. Skills in creation of dashboards and reports for customers. 5.Should have expertise in ONE technology area ( Like VM Ware, RedHat or Microsoft Data centre and understanding of Infrasolutions)
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