FAO Delivery Head

4 weeks ago

Delhi, India Tata Consultancy Services Full time
TCS is hiring for "FAO Delivery Head". Details below-

Role- FAO Delivery HeadLocation-BangaloreExp-14-21 Years

Role-Minimum 14-21 years of experience in F&A Outsourcing industry of which at least 5 years in managing large programs of over 500 FTEs 2• Experience in Client Relationship Management – engaging with CFOs, key client stakeholders, understanding their requirements and Outsourcer’s ability to meet them.• Experience of leading large teams located across multiple cities in India and across the world. Demonstrated skills of managing span more than 500 FTEs• Experience of Driving Digital Transformation across a portfolio of accounts• Experience of working in large organizations have matrixed structure 6. Excellent communicator at all levels• Demonstrates a breadth and depth of operational service delivery management expertise, preferably in an international environment.• Excellent analytical and problem-solving skills.• Experience in managing/supporting transitions of complex F&A project Good to Have• Chartered Accountant or MBA Finance qualification• Understanding of Technology and various ERPs being used in Finance world

Delivery1 Accountable for managing service delivery2 Conduct a thorough review of all components in the Project/Program Plan: scope, deliverables, time frame, and cost to meet client expectations and contractual agreements3 Ensure Quality Management Systems are followed for delivery excellence4 Responsible for SLA management and customer satisfaction across one or more customers5 Ensure and monitor all processes are in place to proactively protect consistent service quality. through rigorous management of change control and acceptance into service procedures6 Metrics and reporting as per the program communication plan

People Aspect / Relationship management1 Motivate, develop, and mentor the entire project team for efficient delivery2 Ensure resources, capabilities, and capacity to meet Customer requirements3 Ensure proper communication between onsite, offshore and Customer team Technological Cognizance1 Participate in Finance and Technology roadmap discussions with Customer and advise on the best way forward2 Initiate process, productivity, and service improvements to improve Customer3 Drive transformation programs

Interested Candidates can apply

RegardsTanya KansalTCS-TAG-HR

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