Head- Program Delivery | Haqdarshak

1 month ago

new delhi, India Ground Zero Full time

Role: Head of delivery
Level: President
Engagement: Full-time
Experience: 15-20 years
Location: Pune/Delhi/Bangalore/Mumbai
Work Mode: Hybrid (Remote+Office)
Salary Band: Upto 30 LPA
We are looking for someone who brings 15 years experience in banking, msme, fmcg, operations. Someone who has managed large teams, ground implementation expertise, worked across geographies, in client facing role & stakeholder management
About Haqdarshak
Simply put, we are bridging the information and access gap between citizens and social security schemes (both government and private) using tech and a network of field agents known as Haqdarshaks (who are primarily women).
Our Haqdarshaks are extensively trained in both government schemes and the on-fieldimplementation of programmes. They are also trained on how to liaise with government officials and bank officials. For the services they provide, they make a commission which makes them financially independent. On our social media channels, we have featured several stories of women who have not only gained financial agency but also an identity after working with us.
We partner with corporates, CSR departments, philanthropies, family offices, and even government offices to design and implement programs on the field. We have been around for almost 7 years. We are present in more than 24 states. We have unlocked benefits worth over INR 4,000 crore for over 27 lakh Indian citizens. We have multiple digital portals (including two apps, one for citizens and one for our agents) where we have stored information on government schemes in 11 vernacular languages (currently working on re-skinning these apps).
We are also working on scaling our latest offerings, Yojana Cards and Yojana Kendras. These are set to forever alter how citizens access welfare services in India. We are an independent organization and not affiliated with the government in any way.
About Role:

We are looking to hire an experienced Head of Delivery with strong leadership skills and the ability to approach business operations from a creative and practical point of view. With your experience and talent, youll be able to lead our team of professionals to be efficient, productive, and effective. Our field operations focus on service delivery for our clients who are corporates, philanthropies, NGOs and other civil society organizations.

Location : Delhi NCR, Pune or Mumbai, Bangalore

As Head of Delivery, you will

  • Collaborate with the CEO and CXOs in setting and driving organizational vision, operational strategy, and hiring needs
  • Translate strategy into actionable goals for performance and growth helping to implement organization-wide goal setting, performance management and annual operating plan
  • Oversee company operations and employee productivity, build a highly inclusive culture where team members thrive and organizational outcomes are met
  • Assess and implement improved processes and new technologies, and collaborate with management regarding the implementation of these improvements.
  • Evaluate performance by analyzing data and metrics and establish corrective measures where needed
  • Manage budgets, capital investment and expenses to ensure that the company achieves targets on growth, profitability and customer metrics
  • Manage relationships with partners/vendors
  • Maintain and build trusted relationships with key customers, clients, partners, and stakeholders


Skills set and Attitude

  • Proven experience/ track record as Head of Operations/Delivery or in a similar role in the development sector
  • Understanding of business functions such as HR, Finance, marketing, etc.
  • Working knowledge of data analysis and performance/operation metrics
  • Exceptional organizational and leadership abilities
  • Excellent interpersonal and communication skills
  • Competence in decision-making and problem-solving
  • Readiness to travel extensively
  • MBA or Masters in a related discipline

Other Things to Expect

We are a social enterprise and value our people as much as we value the impact we create. Our compensation structures are competitive in the social start-up space and could include equity depending on position and fit. If you believe work culture, freedom, growth, personal and professional development and teams that you work with are equally important if not more, we should talk.

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