Spectrus Informatics Pvt Ltd | Customer Service Representative

3 weeks ago


india Spectrus Informatics Pvt Ltd Full time

Spectrus Sustainable Solutions Private Limited

Job Location: RR Nagar, Bangalore

Experience: FRESHERS

Qualification: Graduate or PG


Qualification & Experience Responsibilities


• Very good communication in English, Hindi and Kannada.

• Proficient in MS Office 365 for documentation and reporting.

• Added advantage if familiarity with CRM systems and collaboration tools

• Engage with customers to understand their needs, provide product information, and address queries.

• Handle customer inquiries, brief customers about the brand’s vision & product features

• Handle customer complaints and returns.

• Coordinate with internal teams like accounts, logistics to meet customers’ needs & resolve issues

• Identify opportunities to improve customer satisfaction & communicate effectively with internal teams.

• Conduct follow-up calls to nurture leads and convert them into sales opportunities.

• Update & maintain customer records in the CRM.

• Compose professional and compelling emails and messages to provide information & collect details.



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