Experienced Incident Resolution Expert

2 weeks ago


Anywhere in IndiaMultiple Locations Spectrus Informatics pvt Ltd Full time

**Job Summary:**

Spectrus Informatics pvt Ltd is seeking an accomplished Incident Manager to oversee the resolution of critical issues and ensure minimal business impact.

About the Role:

The ideal candidate will have 10+ years of experience in incident management, with a proven track record of monitoring war-room issues and collaborating with stakeholders to resolve problems efficiently.

Key Responsibilities:

  • Monitoring and resolving P1 and P2 incidents with minimal business impact
  • Ensuring service objectives are met through effective collaboration with support teams and stakeholders
  • Tracking SLA/KPI compliance and providing regular status updates to the business team
  • Coodinating with support and business teams to identify permanent solutions for frequently occurring issues

Requirements:

  • ITIL Certification
  • Strong problem-management skills and excellent verbal and written communication skills
  • Ability to understand SAP technology landscape (SAP ATTP)
  • Good knowledge of ITIL processes like Incident Management and Change Management

What We Offer:

A competitive salary of **₹25.5 lakhs - ₹34.5 lakhs per annum**, depending on experience, and a dynamic work environment that encourages growth and development.

Why Spectrus Informatics pvt Ltd?

We are a leading IT company committed to delivering innovative solutions and exceptional customer service. Our team is passionate about creating value-driven products and services that make a real difference in people's lives.


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