Experienced Incident Resolution Expert
2 weeks ago
**Job Summary:**
Spectrus Informatics pvt Ltd is seeking an accomplished Incident Manager to oversee the resolution of critical issues and ensure minimal business impact.
About the Role:
The ideal candidate will have 10+ years of experience in incident management, with a proven track record of monitoring war-room issues and collaborating with stakeholders to resolve problems efficiently.
Key Responsibilities:
- Monitoring and resolving P1 and P2 incidents with minimal business impact
- Ensuring service objectives are met through effective collaboration with support teams and stakeholders
- Tracking SLA/KPI compliance and providing regular status updates to the business team
- Coodinating with support and business teams to identify permanent solutions for frequently occurring issues
Requirements:
- ITIL Certification
- Strong problem-management skills and excellent verbal and written communication skills
- Ability to understand SAP technology landscape (SAP ATTP)
- Good knowledge of ITIL processes like Incident Management and Change Management
What We Offer:
A competitive salary of **₹25.5 lakhs - ₹34.5 lakhs per annum**, depending on experience, and a dynamic work environment that encourages growth and development.
Why Spectrus Informatics pvt Ltd?
We are a leading IT company committed to delivering innovative solutions and exceptional customer service. Our team is passionate about creating value-driven products and services that make a real difference in people's lives.
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