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Spectrus Informatics Pvt Ltd | Customer Service Representative
1 month ago
Spectrus Sustainable Solutions Private Limited
Job Location: RR Nagar, Bangalore
Experience: FRESHERS
Qualification: Graduate or PG
Qualification & Experience Responsibilities
• Very good communication in English, Hindi and Kannada.
• Proficient in MS Office 365 for documentation and reporting.
• Added advantage if familiarity with CRM systems and collaboration tools
• Engage with customers to understand their needs, provide product information, and address queries.
• Handle customer inquiries, brief customers about the brand’s vision & product features
• Handle customer complaints and returns.
• Coordinate with internal teams like accounts, logistics to meet customers’ needs & resolve issues
• Identify opportunities to improve customer satisfaction & communicate effectively with internal teams.
• Conduct follow-up calls to nurture leads and convert them into sales opportunities.
• Update & maintain customer records in the CRM.
• Compose professional and compelling emails and messages to provide information & collect details.
