Customer Service Ambassador

1 day ago


India Spectrus Informatics Pvt Ltd Full time
Job Description

Spectrus Sustainable Solutions Private Limited is an innovative company that empowers customers through exceptional service.

Estimated Salary: ₹ 5,00,000 - ₹ 8,00,000 per annum (depending on location and experience)

Key Responsibilities
  • Customer Engagement: Engage with customers to understand their needs, provide product information, and address queries in a timely and professional manner.
  • Communication Skills: Excellent communication skills in English, Hindi, and Kannada are essential for effective customer interaction.
  • Customer Support: Handle customer inquiries, brief customers about the brand's vision & product features, and resolve complaints efficiently.
  • Team Collaboration: Coordinate with internal teams like accounts, logistics to meet customers' needs & resolve issues promptly.
  • Customer Satisfaction: Identify opportunities to improve customer satisfaction & communicate effectively with internal teams.
Requirements

Qualifications: Graduate or PG with a strong background in marketing, communications, or a related field.

Experience: FRESHERS with a passion for delivering exceptional customer experiences.

Skills: Proficient in MS Office 365 for documentation and reporting. Added advantage if familiarity with CRM systems and collaboration tools.



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