Specialist Business Operations

3 weeks ago

mon, India TekWissen LLC Full time
Overview: TekWissen Group is a workforce managementprovider throughout the USA and many other countries in the world.The global company designs develops and manufactures personalcomputers (PCs) and a variety of computer related products. Thecompany is one of the worlds leading suppliers of PCs. Position: AdministrativeAssistant Location: Oklahoma City OK 73108 Duration: 12 Months Job Type: Contract Work Type: Hybrid
Pay rate:$17.00/hour on W2 Job Overview: ACCOUNTABILITIES
  • Providesoperational support through varied informational processingactivities that supports a specific business need Organizes andmaintains files (hardcopy and electronic) for group supportedResearches and obtains specific information requested bygroupsupported Administers programs projects and processes specificto the operating unit served Serves as a liaison with others withinand outside the company Prepares standard or complex documents fromvarious source materials
RESPONSIBILITIES
  • Experienced & proficient professionalresponsible for servicing and resolving complex client queries aswell as issues and guiding junior professionals Responsible forreceiving and making calls and responding to internal and externalcustomer concerns/requests Displays ability to performindependently and confidently Work is evaluated upon completion toensure SLAs have been met Increases knowledge of companyproducts/services to aide in customer queries Provides solutions toissues and problems responds to customer issues and uses judgmentto escalate issues when necessary Able to leverage policies andprocedures to service large accounts and provide excellentmultilingual support to customers Assists in project managementand/or guiding/training junior level staff when needed
  • Inclusive and collaborativeatmosphere. Stimulating role that presents original challenges fromday to day due to the nature of working with multiple customers andinternal departments.
Day to DayResponsibilities:
  • Review and process Purchase Ordersfrom federal government contractors agencies resellers integratorsand distributors and converting them into Client Sales Ordersconfirming all order details: pricing contract requirementsequipment tax exemption etc. according to documented processes.
  • Work with SalesRepresentatives and buyers to correct PO quote and orderdiscrepancies before order placement and ensure accurate orderentry.
  • Work as partof a group to ensure that all orders meet our Service LevelAgreement (all orders received by 3pm CT are worked same day).
  • Ensure all ordersreach PP (PreProduction) status in a timely manner.
  • Work in a variety of tools toachieve above goals.
Required Skills:
  • Computer literacy MS Office
  • Digital Communication email andinstant messaging virtual meetings
  • Organization and Time Management much of ourwork is selfdirected
  • Problemsolving
  • Attention to Detail
  • Adaptability and Willingness to Learn our processes arealways evolving
Ideal Skills:
  • Proficiency in Excel
  • Government contracts experience
  • Procurement process knowledge
  • Technology productknowledge
Performance will be measured by:
  • Accuracy of orders entered is our mostimportant metric
  • Efficiency of order placement orders placed per hour
  • Ensuring that ordersare completed in a timely manner
TekWissen Group is anequal opportunity employer supporting workforce diversity.

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