Help Desk

Hello Guys Position Help Desk Client NameWisconsin Department of Financial Institutions(DFI) Requisition 127503 LocationMadison WI Duration 6 Months Due Date02/29/2024 C2C Possible Yes Interview MethodMS Teams

Candidate MUST be a WI resident orwilling to relocate to WI at the candidates expense prior tostarting the role. This position will be working full time (5 daysper week) in office. The selected hire is required to be in officefull time per the team schedule.

Description:

Our client is looking for a HelpDesk professional. Under the general guidance of the IT OperationsManager this position is responsible for growing and operating theInformation Technology Service Management (ITSM) program at theclient. This position serves as an expert resource and relies onextensive experience and judgment to plan and accomplishgoals.

Tasks

• Essential duties include performing first andsecond level hardware and software support configuring andadministering the ITSM tool leading ITSM improvement initiativescoaching and training junior technical support staff and ITpersonnel maintaining a high degree of professionalism includingduring interactions with executive leadership creating andimplementing IT policies procedures standards andguidelines.
• The position is expected to befamiliar with a wide variety of IT concepts practices andtechnologies.
• May lead and direct the work ofothers.

Knowledge Skillsand Abilities Required

• Effective and professional communication andinterpersonal skills when dealing with a variety of customersincluding executives.
• Highly selfmotivatedwith the ability to effectively prioritize and execute tasks withstrong attention to detail.

Skills Required

• 7 years Help Deskexperience
• 7 years Ability to independentlyperform root cause analysis and issue resolution of complex ITissues related to hardware and software (e.g. Lenovo Laptops AppleiPhones MS Windows M365).
• 7 years Ability toidentify lead and implement ITSM improvement initiatives based onITIL and industry best practices.

Skills Desired

• ITIL 4Foundation certification or similar
• CompTIA Acertification or similar
• PMP certification orsimilar

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