Client Success Associate

4 weeks ago

India Center for Creative Leadership Full time

Who We Are

The Center for Creative Leadership (CCL) is a top-ranked global provider of leadership development, training, and solutions servicing a global customer base. From team-builders and problem solvers to creative thinkers and transformational visionaries, our people are the drivers behind our business. At CCL, you will have an opportunity to contribute to our mission of building better leaders and a better world. You will feel challenged and inspired while collaborating with a global team of thought leaders, practitioners, researchers, and partners. We share a collective passion for contributing to our clients' success, helping our teammates and colleagues grow and making a real difference in the lives of people around the globe.

What We Are Looking For

As a Client Success Associate (CSA), you will be at the forefront of our client engagement strategy, serving as a critical link between our clients and our solutions. Your role is to provide exceptional client service, drive sales, and ensure seamless client experience from initial inquiry to long-term relationship management. You will collaborate closely with Sales, Marketing, and Customer Success teams to understand client needs, deliver tailored solutions, and contribute to our company's growth.

Key Responsibilities

Client Interaction & Support

  • Serve as the First Responder to Client queries and primary point of contact for all US based clients, providing expert guidance and timely responses during the East Coast Hours – Monday to Friday
  • Address client concerns and resolve issues efficiently to enhance client satisfaction and retention.
  • Proactively follow up with clients to ensure all their queries are addressed and act end-to-end ownership.

Consultative Sales

  • Identify client needs and recommend appropriate products or services, positioning our offerings as the best solution.
  • Convert client inquiries into sales opportunities, driving revenue growth.
  • Consistently meet or exceed individual and team success goals.

Relationship Building

  • Develop and nurture strong, long-term relationships with clients to foster loyalty and repeat business.
  • Collaborate with internal teams to ensure a cohesive approach to client management and support.

Operational Excellence

  • Coordinate with various departments to ensure smooth client onboarding and service delivery.
  • Assist in the development and updating of client-facing materials, such as FAQs and product guides.

Market Insight & Reporting

  • Stay informed about industry trends, client needs, and competitive landscape to better serve our clients.
  • Own Reporting and insights on client engagement, product performance, and market trends, as needed.

Qualifications

  • Bachelor's degree.
  • 2+ years of experience in a multinational client facing professional services environment.
  • Bar Raising Soft Skills in handling executive-level clients
  • Persuasive communication, negotiation, and relationship-building skills.
  • Proven ability to drive sales and achieve goals.
  • Proficiency in CRM systems and Microsoft Office Suite.
  • Ability to work effectively in a dynamic, team-oriented environment.

What You Bring

  • Ownership Mindset and a client-first mindset for delivering outstanding service.
  • Agility to work with Global stakeholders across time zones.
  • Proactive approach to identifying opportunities and solving problems.
  • The ability to work independently and as part of a collaborative team.
  • An eagerness to learn and stay current with industry trends and best practices.

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