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Technical Client Success Associate

4 weeks ago

India Aura Intelligence Full time

Job Description

Technical Client Success Associate will be responsible for end-to-end client engagement across pre-sales discovery, onboarding, delivery, and post-sales technical support. This role demands high business acumen, analytical thinking, and client-facing professionalism.

Please note the role is based in the Eastern Time zone. Expected working hours are 9-18 EST (18:30 - 3:30 IST)

Responsibilities:

- Lead client discovery, solutioning, and demo sessions during pre-sales and post-sales conversations
- Support client onboarding, training, and implementation in collaboration with internal teams
- Translate client use cases into product configurations, feasibility and value analysis
- Deliver client-facing and Internal leadership presentations
- Troubleshoot data/portal issues and serve as liaison between clients and product/engineering
- Ensure a high-quality experience for clients across the full lifecycle

Requirements

What We're Looking For:

- 3+ years of experience in client-facing roles across consulting, analytics, or SaaS delivery
- Experience working with Management Consulting firms, Private Equity, or VC clients
- Strong preference for those with backgrounds in top-tier firms (e.g., MBB, Big 4, global PEs/VCs)
- Strong communication skills in English with ability to present to senior stakeholders
- Business-savvy and consultative in approach, with understanding of value drivers in M&A, talent, and growth strategy
- Advanced skills in Excel modeling and slide-making (consulting quality)
- Proficient in SQL, Databases such as Snowflake, BI tools such as Power BI, Omni, or Tableau, and Ticketing systems like Zendesk, Linear etc
- Experience with Python for basic data analysis is a plus

Education:

- Bachelor's degree from a top-tier university in Business or Engineering
- MBA from IIMs, ISB, or equivalent top global programs preferred with a background in Engineering Academics

Ideal Candidate:

- Structured thinker with a consulting mindset and product curiosity
- Self-starter who thrives in a fast-paced start-up, client-driven, remote team environment
- Capable of operating independently while influencing cross-functional teams