Client Success Executive
4 weeks ago
Job Description Client Success Executive Location: Kolkata Sector V Experience: 34 years of relevant experience Reports to: Client Success Manager & India Sales Head Type: Full-time Position Overview You'll be the bridge between clients and delivery teams (creative, media, SEO, tech), ensuring on-time, on-scope, on-quality delivery. This role has a clear growth path into Client Success Manager (CSM). Key Responsibilities Client Communication & Relationship Draft/share status updates, follow-ups, reminders, and meeting agendas, MOMs, recap emails. Run WBR/MBR/QBR cadences, track action items to closure. Build trust by setting expectations, clarifying scope, and handling escalations with poise. Delivery Ownership (Digital Marketing Focus) Own the deliverables tracker across SEO, Performance (Google/Meta),Social/Content, Email, Landing Pages/Web and Creative. First-line QA before client share: copy/typos, brand compliance, UTM tagging, links,device checks, pixel/GA4 events, form submissions, landing page speed, ad spec fit. Coordinate dependencies with creative, media, SEO, content, and dev; unblock via timely escalations. Manage change requests (CRs), scope adherence to SOW/SLAs, and maintain a risk register with mitigations. Reporting & Insights Compile weekly/monthly performance dashboards; highlight wins, gaps, and next actions. Prepare review decks with clear insights, ROI narratives, and an optimization backlog. Documentation & Commercial Hygiene Keep all communications traceable (MOMs, tickets, comments). Provide inputs for invoicing, effort logs, renewals, and upsell/cross-sell opportunities. Skills & Qualifications 34 years in client success/account management for digital marketing projects. Excellent written & verbal communication; crisp, structured documentation. Strong project/ops skills: timelines, dependencies, SLAs, stakeholder management. Working knowledge of SEO/SEM/PPC, social, content, email, landing pages, and basic web concepts. Hands-on with: Google Workspace, Sheets/Excel, Monday.com/Asana/Notion, GA4, Google Ads, Meta Ads Manager, Looker Studio; nice-to-haveJira/HubSpot/Slack. Certifications (good-to-have): Google Ads, Meta. Comfort with US/EMEA overlap hours when needed. Success Metrics (KPIs) On-time delivery %, SLA adherence, and incident rate Client satisfaction (CSAT/NPS) & renewal/retention Response/Resolution TAT for client requests Execution of WBR/MBR/QBR cadence (attendance, actions closed) Quality score of deliverables (QA pass rate) Qualified upsell/cross-sell opportunities created Compensation & Benefits Salary: Competitive and aligned with market standards, plus performance-linked incentives/bonus (based on KPIs like CSAT, SLA adherence, delivery quality, renewals/upsell). Benefits (as per company policy): o Health insurance/mediclaim (employee; dependents as per policy) o Provident Fund / ESIC (as applicable) o Paid time off: casual, sick, earned leave; company holidays (including regional festivals) o Hybrid/flexible work arrangements; overlap allowance if applicable o Laptop & required software/tools; mobile/internet reimbursement where applicable o Gratuity as per statute (eligibility per law) Industry - IT Services and IT Consulting Employment Type Full-time
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RCM Client Success Representative
9 hours ago
India PracticeTek Full time ₹ 2,00,000 - ₹ 6,00,000 per yearOur Company: PracticeTek is a large and established healthcare technology company, providing comprehensive software solutions to dental, orthodontic, chiropractic, optometry, and other healthcare clinics. We empower clinicians and their teams to deliver better patient care through innovative and user-friendly technology. At PracticeTek, you'll have the...
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Associate (Client Success & Operations)
2 weeks ago
Delhi, India UniHawk Global Full timeJob Description About UniHawk: UniHawk is a leading global education consulting firm shaping pathways for high-achieving students seeking transformative academic and career journeys. Our mission is to deliver trusted guidance, strategic insight, and personalized support to every student and family we serve. Role Overview: As an Associate (Client Success &...
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Client Success Manager
3 weeks ago
Mumbai, India Harris Computer Full timeJob Description As a client success manager with the RCM team CSM will be responsible for: - Evaluating the clients billing needs. - Creating and educating clients on best practice workflow. - Responsible for data base set up content in the software to ensure best billing practices workflows. - Coordinating all practice billing activities with physician...
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Customer Success Executive
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Indore, India EngineerBabu Full timeJob Description Customer Success Executive (Day Shift) Location: Indore (Onsite) Experience:13 Years (Mandatory) Industry: IT Services / SaaS / Product Development About EngineerBabu EngineerBabu is a trusted technology partner with 10+ years of experience delivering world-class digital products for startups, enterprises, and global brands. We have...
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Assistant Manager Client Success
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Mumbai, India Harris Global Business Services (GBS) Full timeJob Description Business Unit RESOLV is one of Harris Computer's business units that provides enterprise software solutions primarily focused on revenue cycle management (RCM) and healthcare billing automation for medical organizations and providers. The RESOLV Division Helps Healthcare Clients - Streamline patient billing and payment processes. - Manage...
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Client Services Executive
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Client Services Executive
3 weeks ago
India Health Icons Club Full timeClient Success Manager (Remote – Full Time) Company: Health Icons Club India’s #1 Holistic Healing Platform for Women with Endometriosis, PCOS, Thyroid & Infertility. Role Overview: We’re seeking a proactive, emotionally intelligent Client Success Manager who can own the client journey from onboarding to success for a cohort of ~50 clients. This is not...
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Executive Assistant to CEO
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, india Options Executive Search Pvt. Ltd. Full timeJob Title: Executive Assistant to CEO Location: Jangareddyguddem, Andhra Pradesh Job Type: Full-Time Our client is a palm oil milling and refining company, has transformed from an agri-trading to an edible oils business. Our client plans to enter the consumer and industrial markets, while also focusing on products for the future food/confectionery markets....
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Client Services Executive
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India Health Icons Club Full timeClient Success Manager (Remote – Full Time)🏢 Company: Health Icons ClubIndia’s #1 Holistic Healing Platform for Women with Endometriosis, PCOS, Thyroid & Infertility.🎯 Role Overview:We’re seeking a proactive, emotionally intelligent Client Success Manager who can own the client journey from onboarding to success for a cohort of ~50 clients. This...
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Customer Success Executive
4 weeks ago
India Zafify Full timeJob Description Position: Customer Success Executive (For International Dentists) Location: Noida (Remote) Experience: 12 years Shift: 3 PM 12 AM Job Summary: We are looking for a proactive, detail-oriented, and customer-focused professional to join our Customer Success team. As a Customer Success Executive, you will act as a bridge between our clients and...
