Customer Success Executive
4 weeks ago
Job Description Position: Customer Success Executive (For International Dentists) Location: Noida (Remote) Experience: 12 years Shift: 3 PM 12 AM Job Summary: We are looking for a proactive, detail-oriented, and customer-focused professional to join our Customer Success team. As a Customer Success Executive, you will act as a bridge between our clients and internal teams, ensuring timely issue resolution, clear communication, and seamless task execution. This role requires strong communication skills, analytical thinking, and the ability to manage multiple tasks efficiently while maintaining accuracy and professionalism. Key Responsibilities: Ticket Management: - Monitor and manage new support tickets in HubSpot. - Respond to client queries via email with clarity and professionalism. - Escalate or assign tickets to relevant internal teams after thorough review. - Ensure all ticket details are accurately documented. Task & Workflow Management: - Review Waiting on Us/Other Teams tickets and take appropriate action. - Track open tasks and inputs received via Asana, ensuring timely follow-up. - Coordinate with internal teams for updates and verify task completion before communicating with clients. - Follow up regularly on pending responses from clients or internal teams. Internal Coordination & Communication: - Participate in daily meetings with the Head of Department (HOD) to review tasks and plan the day. - Collaborate effectively with cross-functional teams to ensure smooth execution of client requests. - Validate solutions and review staging links or bug fixes before communicating with clients. Client Communication: - Communicate updates to clients in a clear, professional, and timely manner. - Ensure all client-facing messages are accurate and solutions are verified before sharing. - Handle escalations professionally and involve senior team members when required. Quality Assurance: - Verify all solutions and changes implemented by technical teams before sharing with clients. - Use available tools and online resources to understand issues before escalating. - Ensure all communication, updates, and follow-ups are handled with attention to detail. Required Skills: - Excellent written and verbal communication skills. - Strong problem-solving and critical thinking abilities. - Ability to manage multiple tasks with accuracy and promptness. - Proactive in following up and ensuring closure of pending tasks. - Strong coordination skills with internal and external stakeholders. - Self-motivated and takes ownership of responsibilities. - High level of professionalism, patience, and empathy in client communication. Why Join Us - Work in a dynamic and fast-paced environment. - Be the key link between clients and teams, driving real impact. - Opportunity to grow and learn through cross-functional collaboration. - Supportive and collaborative team culture.
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Customer Success Executive
5 days ago
Indore, India EngineerBabu Full timeJob Description Customer Success Executive (Day Shift) Location: Indore (Onsite) Experience:13 Years (Mandatory) Industry: IT Services / SaaS / Product Development About EngineerBabu EngineerBabu is a trusted technology partner with 10+ years of experience delivering world-class digital products for startups, enterprises, and global brands. We have...
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Head of Customer Success
1 day ago
India Primesoft Inc Full timeAbout us- A leading OTT software platform for Tier 1 media, sports and entertainment. The company has scaled to 300+ global colleagues over the past four years, and serves global customers as diverse as the New York Yankees to some of the world's largest Telcos. The company was founded by former executives from Disney, HBO, AT&T, McKinsey and many others....
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Head of Customer Success
1 day ago
India Primesoft Inc Full timeAbout us- A leading OTT software platform for Tier 1 media, sports and entertainment. The company has scaled to 300+ global colleagues over the past four years, and serves global customers as diverse as the New York Yankees to some of the world's largest Telcos. The company was founded by former executives from Disney, HBO, AT&T, McKinsey and many others....
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Head of Customer Success
3 days ago
India Primesoft Inc Full timeAbout us-A leading OTT software platform for Tier 1 media, sports and entertainment. The company has scaled to 300+ global colleagues over the past four years, and serves global customers as diverse as the New York Yankees to some of the world's largest Telcos. The company was founded by former executives from Disney, HBO, AT&T, McKinsey and many others....
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Customer Success
3 days ago
Chennai, India PurplePond Financial Planners Full timeJob Description Job Title: Executive Customer Success Location: Chennai T.Nagar (Work from Office) Experience: Fresher / 1-2Years Experience in Investment/ Insurance/ Customer Co-ordination Company Overview: PurplePond is a customer centric, principle-oriented company committed to providing comprehensive 360-degree financial planning solutions to our...
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Customer Success Executive
4 days ago
India Trescon Full timeWe attract people who develop the best tech events around the globe. And we’re just getting started. See what we are working on now. Are you the one who falls into the category of “Do what you love. Love what you do”? Then take a tour and discover our most popular career paths. Create something the world’s never seen From 20-people in 2016 to 120...
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Customer Success S
2 days ago
India Primesoft Inc Full timeA leading OTT software platform for Tier 1 media, sports and entertainment. The company has scaled to 300+ global colleagues over the past four years, and serves global customers as diverse as the New York Yankees to some of the world's largest Telcos. The company was founded by former executives from Disney, HBO, AT&T, McKinsey and many others. We are...
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Customer Success Executive
1 week ago
Mumbai, India Mentoria Full timeJob Description Role: Customer Success Associate Location: Mumbai | Full-time | On-site (Andheri West) Apply by cold-emailing: [Confidential Information] Tell us why you want this role and why you're the person we should bet on. About Us Mentoria is a career discovery and mentorship platform that's on a mission to transform India into a happier, more...
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Head of Customer Success
2 days ago
India Primesoft Inc Full timeAbout us- A leading OTT software platform for Tier 1 media, sports and entertainment. The company has scaled to 300+ global colleagues over the past four years, and serves global customers as diverse as the New York Yankees to some of the world's largest Telcos. The company was founded by former executives from Disney, HBO, AT&T, McKinsey and many others....
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Customer Success Account Manager
4 weeks ago
India Microsoft Full timeJob Description The Customer Success Account Manager (CSAM) acts as the single customer facing, account durable leader responsible for managing and orchestratingsupportdelivery activities within an account (set of accounts).This is inclusive of customer success,support, and transformation activities across the free-to-fee spectrum. The prevailing...
