Customer Success Associate

5 days ago

India Philter HR Solution Pvt Ltd Full time

Job Description Role Overview We are in search of proactive and communicative candidates who are passionate about our products and the clients we serve. The Customer Success Associate will act as a point of contact for our clients, responsible for managing and growing the company's relationships with them. By developing long-lasting, mutually beneficial connections, you will strive to find the products that best fit each client's individual needs. Key Responsibilities - Develop and maintain strong relationships with key clients. - Act as the primary point of contact for assigned accounts, addressing issues or concerns and providing timely, effective solutions. - Collaborate with sales, marketing, and product teams to develop account strategies that drive revenue growth and customer retention. - Understand the client's business and industry to identify opportunities for growth. - Ensure the timely resolution of client concerns and issues. - Attend industry events, conferences, and networking opportunities to build relationships and promote our products and services. In Your First Month - Fully understand our products, services, policies, and systems. - Familiarize yourself with CRM (Zoho) and other necessary software. - Be introduced to key accounts and understand their business needs and goals. - Start building relationships with key stakeholders of each client. In Three Months - Develop strong client relationships and begin independently managing client issues. - Gain an understanding of industry trends and competitor activities. In Six Months - Independently manage client accounts and resolve issues effectively. - Develop strategies for retention and growth within the current client base. - Start mentoring CX Interns on the process flow. Requirements - Graduates with interest and knowledge in key customer success/account management duties. - Proven knowledge in customer-facing account management in a B2B environment. - Ability to build and maintain strong relationships with clients, understanding their needs and providing tailored solutions. - Experience in upselling, cross-selling, and renewals. - Strong communication, negotiation, presentation, and interpersonal skills. - Ability to work independently and collaboratively in a team environment. - Proficiency in Microsoft Office and CRM software like Zoho. CTC Offered: 4 lpa - 8 lpa Benefits - Health scheme that covers physical, mental, and social well-being. - Learning and growth opportunities through e-learning and additional courses. - 30 annual paid leave days to relax and recharge. - Company outings and celebrations to bond and have fun. - Freedom and flexibility of asynchronous communication. Skills: communication,crm,b2b,customer success metrics,customer success management,customer success planning,customer,account management

  • Customer Success Associate

    1 week ago

    India Data Intensity Full time

    The Customer Success Associate is a vital member of the customer success team, responsible for ensuring the success and satisfaction of our valued customers. This role is focused on building strong relationships with clients, addressing their needs, and driving customer retention and growth. **In combination with**: - Ability to act as a consultant,...

  • Customer Success Associate

    1 day ago

    Bengaluru, Karnataka, India, Karnataka OneCap Full time

    OneCap is a VC backed AI-powered FinOps startup that helps businesses streamline finance operations. We’re scaling rapidly with customers and ecosystem partners across India.Role OverviewWe’re looking for Customer Success Associates with 1+ year of experience in finance or customer-facing roles. You’ll work closely with product & sales teams and...

  • Customer Success Associate

    2 weeks ago

    Bandra, Maharashtra, India, Mumbai BHIVE Workspace Full time

    Role Overview: We are seeking a motivated and detail-oriented Customer Success Associate to support BHIVE’s Customer Success team. This is an excellent opportunity for a fresh graduate to gain hands-on experience in client relationship management, customer engagement, and retention strategies while contributing to our mission of delivering exceptional...

  • Customer Success Associate

    2 weeks ago

    Bengaluru, India shopflo Full time

    Job Description About Shopflo At Shopflo, we're trying to change the way consumers experience brands and businesses. Our first product was a cart and checkout platform for e-commerce, that allowed marketers to personalise discounts, rewards, and payments. We are currently also working on a new product that takes it a notch higher by unlocking...

  • Associate Customer Success Manager

    3 weeks ago

    Bengaluru, India Sitetracker Full time

    Job Description The Opportunity This position exists to ensure customer satisfaction and deliver fantastic outcomes without relying on high-touch interactions. As an Associate Customer Success Manager , you will help ensure end-user adoption of the Sitetracker platform whilst striving to demonstrate the value Sitetracker brings our customers. You will help...

  • Customer Success Associate

    1 day ago

    Jaipur, India Axestrack Full time

    Job Description About Company: Axestrack is India's leading provider of Digital Logistics Solutions for Heavy Commercial Vehicles, and the only Indian company to be ever featured in Gartner's Market Guide for Fleet Management. We are proud to hold a dominant position in the Indian market and are actively expanding across Africa, the Middle East, and the US....

  • Customer Success Associate

    2 weeks ago

    India Aislelabs Full time

    **About Us** Aislelabs is a technology company that offers the most advanced WiFi location based marketing, advertising and analytics platform in the market. Our Innovative solutions empower shopping malls, airports, stadiums and brick-and-mortar businesses to learn and engage with their customers on a personal level, providing insights and data - driven...

  • Customer Success Associate

    2 weeks ago

    Tamil Nadu, India, India Readywire Full time

    We are looking for a Client Success Associate at Readywire to handle a variety of customer inquiries and maintain high customer satisfaction. Would you be interested in learning more about this position? Please let me know your availability for a call.Please find the appended Job Description:Job Title: Client Success Associate - Sales Support & CRM...

  • Associate - Customer Success (US)

    2 weeks ago

    Bengaluru, Karnataka, India, Karnataka UrbanPiper Full time

    Associate - Customer Success (US)Bangalore About UrbanPiper: UrbanPiper is a B2B SaaS platform helping restaurants in digital transformation. With our offering restaurants can manage/automate their online presence be it on their own websites/apps or any of the leading food delivery platforms — Zomato, Swiggy, UberEats, Deliveroo, Talabat, HungerStation,...

  • Customer Success Associate

    2 weeks ago

    Hyderabad, Telangana, India, Telangana Readywire Full time

    Job Title: Client Success Associate - Sales Support & CRM ExecutiveAbout the RoleWe are looking for a detail-oriented Client Success Associate - Sales Support & CRM Executive to ensure timely updates and accuracy of sales data within the CRM/LMS system. The role involves coordinating with Sales Executives, verifying lead information, escalating gaps, and...